Client Administrator - Employee Benefits

Mattioli Woods; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A financial services firm in Manchester is seeking a Client Administrator for Employee Benefits to manage client portfolios and provide administrative support. The ideal candidate will have experience in a related role, strong communication skills, and the ability to work under pressure. This full-time position offers a competitive salary and a comprehensive benefits package, including flexible working arrangements.

Benefits

Competitive salary

Flexible benefits package

Opportunities for career progression

Participation in charity activities

Qualifications

• Experience in an employee benefits-related role is essential.
• Strong verbal and written communication skills are necessary.
• Proactive working independently while collaborating with a team.

Responsibilities

• Manage a portfolio of Employee Benefits clients.
• Act as a central point of contact for clients.
• Maintain professional relationships with clients.

Skills

Strong numeracy

Strong literacy

IT skills

Excellent communication skills

Ability to work independently

Positive attitude

Job description

Overview

Client Administrator - Employee Benefits Manchester (hybrid working - office attendance as required) Full-time | permanent

We're looking for an experienced Client Administrator to join our Employee Benefits team in Manchester. This is a key role for someone who enjoys managing client portfolios, providing high-quality administrative and consultative support, and helping deliver a first-class employee benefits experience.

Responsibilities

• As a Client Relationship Manager, you'll support a team of consultants by managing a portfolio of client Employee Benefits, including Group Personal Pension (GPP), Group Life Assurance (GLA), Critical Illness Cover (CIC), Group Income Protection (GIP), Private Medical Insurance (PMI), Health Cash Plans (HCP), Dental and Travel Insurance.
• Act as a central point of contact for clients, ensuring their benefits are administered efficiently while supporting consultants in delivering tailored solutions.
• Manage and administer a portfolio of Employee Benefits clients, working closely with consultants to ensure clients\' needs are met, including attending client meetings where required.
• Maintain strong, professional relationships with clients; manage client affairs promptly and accurately.
• Plan, prioritise, and organise your workload to meet agreed service standards.
• Build effective working relationships with colleagues and external contacts.

What we\'re looking for (essential)

• Experience in an employee benefits-related role
• Strong numeracy, literacy, and IT skills
• Excellent verbal and written communication skills
• Proactive, able to work independently while collaborating with a team
• Positive attitude with the ability to work under pressure while maintaining attention to detail

What success looks like

• Efficient and accurate administration of client portfolios
• Strong client relationships and satisfaction
• Seamless support for consultants and internal teams
• High attention to detail and service excellence

What\'s in it for you

• Competitive salary, flexible benefits package, including group pension, life assurance, income protection, health cash plan
• Opportunities for career progression and professional development
• Hybrid working with flexibility to attend the office when required
• Participation in charity and social activities

About Mattioli Woods

With decades of experience, Mattioli Woods helps clients achieve financial security through tailored, relationship-led solutions. We combine technical expertise with a professional yet supportive culture, ensuring our people and clients thrive.

Ready to make an impact in Employee Benefits with us? Apply today or contact us for a confidential conversation.