Client Account Manager

The BD Guys; Rotherham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A client-oriented service provider in Doncaster seeks a professional to manage client relationships and support operations. The ideal candidate will have experience in B2B/B2C environments, strong data entry skills, and proficiency in Microsoft Office. Responsibilities include maintaining client records and ensuring excellent customer service. This position offers the opportunity to thrive in a dynamic and collaborative environment.

Qualifications

• Proficient in handling B2B or B2C client interactions.
• Strong proficiency in data entry and Microsoft Office (Excel, Word).
• Excellent organizational skills with the ability to prioritize tasks.

Responsibilities

• Act as the main point of contact for clients, ensuring excellent service.
• Maintain and update accurate client records.
• Coordinate client appointments and manage schedules.

Skills

Customer service

Data entry

Organizational skills

Attention to detail

Effective communication

Tools

Microsoft Office

Job description

Overview

Can you maintain large accounts, workloads and genuinely build human relationships? This role is based in Doncaster.

We want to ensure we get the right fit for our client — if you cannot uphold and nurture client relationships whilst being commercially alert, we want to hear from you.

Responsibilities

• Serve as the main point of contact for clients, providing excellent customer service and addressing their enquiries and concerns
• Maintain client records and ensure accurate and up-to-date information
• Coordinate client appointments and meetings, including scheduling and sending reminders
• Assist with data entry tasks, ensuring accuracy and completeness of information
• Perform general administrative duties such as filing, scanning, and organising documents
• Utilise computerised systems and software to manage client information and generate reports
• Handle phone calls professionally, using proper phone etiquette at all times

Experience

• Front facing B2B or B2C Experience
• Proficient in data entry and computer skills, including knowledge of Microsoft Office (Excel and Word)
• Strong organizational skills with the ability to prioritise tasks and meet deadlines
• Excellent attention to detail and accuracy in handling client information
• Effective communication skills, both written and verbal
• Ability to work independently as well as collaboratively in a team environment