Client Account Manager

TSP Ltd; Gateshead; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading ecommerce fulfilment provider in Gateshead seeks a Client Account Manager to foster client relationships, drive performance growth, and develop actionable strategies. In this role, you'll work with major ecommerce brands, using your account management skills to help clients succeed. The ideal candidate will have strong relationship-building abilities, experience in managing accounts, and a proactive mindset. This position offers competitive salary and benefits, along with significant opportunities for professional growth within a dynamic company.

Benefits

Competitive salary

Company pension

Company events

On-site parking

Growth opportunities

Qualifications

• Strong account management skills to influence decisions and spot opportunities.
• Experience in building relationships with clients.
• Full UK driving licence required.

Responsibilities

• Build strong relationships with clients to become their trusted advisor.
• Identify opportunities for growth and turn them into actionable plans.
• Use performance data to guide decisions for client success.

Skills

Account management

Relationship building

Performance data analysis

Problem-solving

Time management

Job description

Overview

Want a role where you can grow your career, work with major ecommerce brands, and genuinely shape how your clients succeed? Looking for a chance to use your account management skills to influence decisions, spot new opportunities, and build something meaningful?

Responsibilities

• Build strong relationships so clients see you as their trusted go-to person.
• Spot opportunities for growth and turn them into clear actions that help clients increase revenue.
• Use performance data to guide smart decisions and support long-term success.
• Introduce clients to our value-added services to help streamline how they operate.
• Make confident decisions that support business growth—for both your clients and TSP Fulfilment.
• Work towards clear KPIs that help track your progress and achievements.
• Skilled at building relationships and speaking confidently with clients.
• Comfortable reviewing performance data to guide decisions.
• Organised, efficient and good at managing your time.
• Able to adapt your style to match different brand personalities.
• Positive, proactive and comfortable making difficult decisions when needed.
• Experienced working towards KPIs.
• Full UK driving licence.
• (Desirable) Five years' Account or Sales Management experience.
• (Desirable) Knowledge of ecommerce or fulfilment.

Profile

As a Client Account Manager at TSP Fulfilment, you'll be the key person helping clients increase sales, improve performance and scale their businesses. You won't just manage accounts—you'll guide your clients, solve problems with them and play a real part in their success. It's a role where your insight matters and where your ideas genuinely make a difference.

You’ll join one of the UK's fastest-growing ecommerce fulfilment providers at a time of major expansion. That means more exposure, more responsibility and more room for you to develop your skills with well-known brands including global ecommerce names and blue-chip companies.

TSP UK fulfilment centre was founded over 20 years ago as a storage company. As e-commerce and Amazon began to become major shopping destinations, we saw an opportunity and gap in the market for a reliable, cost-effective e-commerce fulfilment service provider. After years of research, we brought together the best systems, the best people and technologies to better support e-commerce in the UK. Today, we have 4 warehouses across the UK, with over 400,000 square feet of UK fulfilment space.

Benefits

• Competitive salary.
• Company pension.
• Company events.
• On-site parking.
• A growing business offering real scope to develop your skills.
• The chance to work closely with major ecommerce brands.