Clerical Support Officer

NHS; Hengoed; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in Wales is hiring for an administrative role in their Fracture Liaison Service. The position involves booking appointments and supporting a team within a busy office environment. Candidates with strong communication and customer service skills are preferred. Opportunities for training and development are provided, alongside a commitment to a healthy work-life balance.

Benefits

Flexible working options

Paid mandatory training

Development programs

Occupational health support

Wellbeing Centre of Excellence

Qualifications

• Experience working in a busy office environment.
• Proficient in data inputting and call handling.
• Customer service experience and clerical skills are desired.

Responsibilities

• Support the Fracture Liaison Service with booking appointments.
• Provide administrative support to the team.
• Develop working relationships with team members.

Skills

Excellent communication skills

Customer service skills

Ability to meet deadlines

Professional telephone manner

Ability to work under pressure

Ability to work in a team

Ability to prioritise workload

Flexible approach

Education

Good Standard of education

Business administration level 2 NVQ

Job description

An exciting opportunity has arisen to join the fracture Liaison Service at Ysbyty Ystrad Fawr.

This role supports Fracture Liaison Service team across Aneurin Bevan University Health Board booking patients into appointments and providing administrative support to the wider team.

Main duties of the job

The successful candidates will work closely with the existing Fracture Liaison Service, developing a close working relationship with them. As such help and assistance is never far away.We are looking for candidates with excellent communication and customer service skills. Previous call centre experience is desirable due to the nature of the role, however all other training can be provided in house. Previous WelshPAS and CWS experience would be advantageous.The successful candidates will become valued members of team and have the opportunity to develop themselves professionally within the role.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Experience

• Working in a busy office environment
• Data inputting
• Call Centre Experience
• Customer Service experience
• Previous clerical experience or similar

Qualifications

• Good Standard of education
• Computer Literate
• Business administration level 2 NVQ
• Knowledge of Administration Processes

Skills

• Ability to meet deadlines
• Polite and professional telephone manner
• Ability to work well under pressure
• Ability to prioritise workload and achieve targets within given deadlines
• Ability to work flexibly either as part of a team or using one's own initiative

Knowledge

• Able to follow instructions
• Understanding of team working ethos
• Numerate and Literate
• Ability to speak Welsh

Personal Attributes

• Ability to work under pressure
• Willingness to work under direction but also a self-starter
• Demonstrate a commitment to achieving high quality standards
• Flexible to the needs of the service
• Accurate and methodical

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.