Clerical Officer - West District Nurse Team

NHS; York and North Yorkshire; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare organization is seeking a Clerical Officer to support the District Nurse Administration Team at Acomb Health Centre in York. This role involves providing essential administrative support, managing appointments, and maintaining patient records. The ideal candidate should possess strong IT skills and be able to work both independently and as part of a team. NHS experience is desirable but not essential, with full training provided. Benefit from generous leave and a supportive work environment.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33 days

Relocation package

Employee Assistance Programme

Cycle to Work scheme

Discounts from various providers

Qualifications

• Minimum 1 year of previous office/administrative experience.
• Experience in an NHS environment is preferable.
• Ability to deal with confidential information.

Responsibilities

• Order and manage stock supplies.
• Schedule visits and appointments.
• Communicate with patients on behalf of the nursing team.
• Maintain accurate patient records.

Skills

Strong IT skills

Clear communication

Task prioritisation

Team collaboration

Initiative

Education

Educated to GCSE Level or equivalent

Computer literacy to RSA 2, NVQ 2 or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SystmOne

Job description

York and Scarborough Teaching Hospitals NHS Foundation Trust

Clerical Officer - West District Nurse Team

The closing date is 28 December 2025

Are you a proactive and organised individual looking to make a meaningful contribution to community healthcare? We have an exciting opportunity to join our friendly and supportive District Nurse Administration Team as a Clerical Officer, based at Acomb Health Centre in York.

Hours of working are 18hpw - Mondays, Thursdays & Fridays 6hrs, although these could be negotiable.

You’ll work closely with our Admin Assistant to provide essential administrative support to the District Nursing teams, helping to coordinate patient visits, manage communications, and ensure the smooth running of our services.

Main duties of the job

• Order and manage stock supplies, ensuring rotation in line with guidelines
• Schedule visits and appointments at the request of other care providers
• Communicate with patients and professionals on behalf of the nursing team
• Maintain accurate and up-to-date patient records, including archiving
• Contribute to a high-quality admin service in a busy clinical environment

About You

We’re looking for someone who:

• Has strong IT skills, including Microsoft Word, Excel, and Outlook
• Communicates clearly and professionally with a wide range of people
• Can prioritise tasks effectively and work flexibly in a patient‑centred way
• Works well independently and as part of a team

Experience with NHS systems and SystmOne is desirable but not essential -- full training will be provided.

A Personal Message from the Team

"We're a close-knit and supportive team who genuinely care about each other and the work we do. We're proud to play a key role in helping our District Nurses deliver care to the community, and we're excited to welcome someone new who shares our values. If you're looking for a role where your admin skills make a real difference, we'd love to hear from you!"

Apply Now

If you're ready to take the next step in your NHS career and join a team that values compassion, collaboration, and excellence, we encourage you to apply today.

About us

To find out more about what it is like to work for our Trust please visit the following link:

Benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is actively promoting SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Education, Qualifications & Training

• Educated to GCSE Level or equivalent. Maths and English at C or above – or equivalent qualification /demonstrable experience
• Computer literacy skills to RSA 2, NVQ 2 or equivalent
• ECDL

Experience & Knowledge

• Previous Office/Administrative experience (1 year minimum)
• Previous Office/Administrative experience in an NHS environment
• Experience of dealing with confidential information
• Previous experience of working in a patient‑centred environment

Skills & attributes

• Able to organise and prioritise own workload
• Possess sound communication skills
• Ability to function effectively as part of a Team
• Have the ability to exercise initiative
• Ability to communicate and empathise with patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust