Clerical Officer - Health Records

NHS Scotland; Paisley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Scotland seeks a candidate to manage health records and facilitate patient appointments. Responsibilities include maintaining confidentiality and ensuring accurate data in the patient management system. The ideal applicant should possess a National 4 qualification including English, alongside strong administration skills. This is a permanent position based in Glasgow with a flexible working location across the GGC area.

Qualifications

• Candidates should have a National 4 or equivalent qualification and good keyboard skills.
• Experience in administration and clerical roles is desirable.
• Training on the Patient Management System will be provided.

Responsibilities

• Administer and process patient appointments for outpatient clinics.
• Ensure patient health records are confidential and securely stored.
• Maintain electronic and paper-based patient record systems.
• Update patient demographic data in the management system.

Skills

Administration skills

Computer literacy

Keyboard skills

Reception experience

Education

National 4 or Level 1 qualification in three subjects including English

Tools

Patient Management System

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across clinical and non‑clinical roles, delivering acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider 2.2 million when regional and national services are included.

Shift pattern: Monday & Tuesday 8:45 am – 5:00 pm, Wednesday‑Friday 8:45 am – 4:30 pm.

Role type: Permanent post.

This post supports effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. Responsibilities include:

• Administering and processing patient appointments for outpatient clinics, day cases and inpatient admissions.
• Ensuring patient health records remain confidential, securely stored and readily available.
• Maintaining electronic and paper‑based patient record systems with accurate and up‑to‑date information.
• Updating patient demographic and administrative data in the patient management system.

Qualifications and experience:

• National 4 or Level 1 qualification in three subjects, including English or equivalent.
• General administration and office experience / previous clerical experience (desirable).
• Computer literate with good keyboard skills.
• Previous reception experience (desirable).
• Experience of using a Patient Management System (desirable; training will be provided).

Location: Initial base will be Glasgow Dental Hospital; posts are GGC‑wide and may be moved to any location.

This post may close sooner than the advertised date depending on the level of interest.

Informal contact: Marc Padbury, Health Records Supervisor, 0141 532 7304 or email [e-mail].

Information for candidates: contact the Recruitment Service or the Recruitment Process for details.

Due to the volume of applications, shortlisting feedback will not be provided.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde is unable to provide candidates or employees with a Certificate of Sponsorship.

NHS Greater Glasgow and Clyde – NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion and are proud of our diverse workforce.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third‑party assistance to generate or modify responses is strongly discouraged. Failure to comply may result in your application being withdrawn.

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