Clerical Officer - Health Records

NHS Scotland; Greenock; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an efficient Health Records Assistant to support clinical care by providing administrative and clerical services. You will ensure that patient appointments are accurately administered and maintain confidential patient records. Ideal candidates should have strong communication skills and experience in administration. This role offers a structured work schedule from Monday to Friday.

Qualifications

• National 4 or Level 1 qualification in 3 subjects, including English or equivalent.
• Computer literate with good keyboard skills.
• Previous reception experience desirable.

Responsibilities

• Provide an efficient Health Records service to patients and medical staff.
• Maintain electronic and paper-based patient records systems.
• Process patient appointments accurately and confidentially.

Skills

National 4 or Level 1 qualification in 3 subjects including English

General administration and office experience

Computer literate with good keyboard skills

Previous reception experience

Experience with a Patient Management System

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

Shift Pattern

The shift pattern for this post is: Monday – Thursday 8:30 – 17:00, Friday 8:30 – 16:30.

Role Overview

To support effective clinical care by providing an efficient Health Records service to patients, medical and nursing staff. Ensure patient appointments for outpatient clinics, day cases and inpatient admissions are administered and processed accurately and that patients’ health records remain confidential, are securely stored and are available as and when necessary.

To work to support effective clinical care by providing efficient administrative, clerical and receptionist services. To maintain electronic and paper‑based patient records systems providing confidential, accurate and up to‑date information. To maintain patient demographic and administrative data through continual checking and updating of the patient management system.

Qualifications

• National 4 or Level 1 qualification in 3 subjects, including English or equivalent.
• General administration and office experience/previous clerical experience desirable.
• Computer literate with good keyboard skills.
• Previous reception experience desirable.
• Prior experience of using a Patient Management System would be desirable however training will be provided.

Location

This is a GGC wide post and can be moved to any location, however the initial base will be Inverclyde Royal Hospital.

Contact

Informal contact: Margaret Darrah, Health Records Supervisor, 01475 524141, [e-mail]

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates.

Equality and Diversity

NHS Greater Glasgow and Clyde—NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

Application Integrity

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

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