Clerical Officer | East Suffolk and North Essex NHS Foundation Trust

Colchester Hospital University NHS Foundation Trust; Ipswich; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Ipswich seeks enthusiastic individuals for a full-time position in the Medical Imaging Clerical Team. Responsibilities include managing reception duties, appointment bookings, and handling patient inquiries. The ideal candidate will have excellent organizational skills, a polite demeanor, and familiarity with NHS systems. This is a fixed-term role until March 2026, offering training and a generous benefits package.

Benefits

Training and development opportunities

Generous pension scheme

Staff Health and Wellbeing programme

Qualifications

• Experience in a similar environment within the NHS.
• Ability to work under pressure.
• Attention to detail.

Responsibilities

• Cover reception duties and modality booking desks.
• Deal with referrals and booking patient appointments.
• Handle telephone enquiries from patients and GP’s.

Skills

Polite telephone manner

Organizational skills

Initiative

IT skills

Tools

CRIS

Lorenzo

Job description

Overview

An exciting opportunity has arisen for enthusiastic and energetic individuals to join our busy Medical Imaging Clerical Team based at Ipswich Hospital. We currently have a full time (37.5hr) post, working pattern will be over a 12 week rota, covering 7 days per week, 8am to 8pm. Hours to be discussed at interview. This post is fixed term until 31st March 2026.

Responsibilities

• Cover reception duties and modality booking desks
• Deal with referrals and booking patient appointments on the Computerised Radiology Information System (CRIS)
• Deal with telephone enquiries from patients, GP’s and the wider MDT team
• Scanning, filing, emailing and photocopying

Person specification

In this role you will assist in providing an efficient, high quality, reception/clerical support service to Medical Imaging. As you will be dealing with patients and the general public, you must have a polite telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills. Ideally, you will have previous experience in a similar environment within an NHS setting, and knowledge of the hospital booking systems, Lorenzo and CRIS would be advantageous. Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.

About ESNEFT

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes. We are one of the largest NHS organisations in England, employing more than 12,000 staff.

What we offer

• A wide range of training and development opportunities, as well as flexible working options
• A generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts
• Staff Health and Wellbeing programme offering a variety of services

Time Matters and Digital Transformation

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

Additional information

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

Closing date: This advert closes on Sunday 21 Sep 2025