Clerical Assistant

NHS; Newcastle-under-Lyme; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading UK healthcare provider is seeking a Clerical Assistant to provide administrative support and assistance in patient care at the University Hospital of North Midlands. The role involves clerical duties, meeting and greeting patients, and supporting a qualified nurse in various tasks. Ideal candidates should possess NVQ level 2, previous experience in a similar environment, and strong IT and communication skills. This position will not provide sponsorship for non-UK visa holders.

Qualifications

• At least 2 years experience in the Trust.
• Demonstration of good communication skills.

Responsibilities

• Receive messages and telephone calls, relaying information correctly.
• Meet and greet patients attending the urology nurse-led ambulatory department.
• Participate in patient care under the direction of a qualified nurse.

Skills

Trust IT skills

Good communication skills

Urological knowledge

Willingness to learn and develop

Ability to use own initiative

Education

NVQ level 2

English and Maths level 2

Job description

University Hospital of North Midlands NHS Trust

Clerical Assistant

The closing date is 22 January 2026

University Hospitals of North Midlands is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill or salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role; however, it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa. You must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.

Role Summary

The role of this clinical support worker offers a variety of opportunities whilst maintaining the safety, welfare and dignity of patients at all times. Front‑facing department receptionist with clerical responsibilities and the need to utilise IT skills.

Main duties of the job

• To receive messages and telephone calls, relaying information correctly and promptly to the relevant staff
• Report any departmental issues to the nurse in charge
• Meet and greet patients attending the urology nurse‑led ambulatory department at the department reception
• Undertake routine administrative duties and utilise IT skills
• Develop insight into the variation of nurse‑led activities
• Housekeeper responsibilities
• All employees of the Trust are expected to take part in the appraisal process each year

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites – Royal Stoke in Stoke‑on‑Trent and County Hospital in Stafford – we serve around three million people and are highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by staff, patients and carers, that unite us as a Trust.

We recognise that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job responsibilities

To complete assigned duties under the direction/supervision of a qualified nurse in the ward area: participate in the care of patients, assisting with hygiene needs, fluid balance; transfer patients from inpatient wards into ambulatory settings; observe the patient, reporting any changes or concerns to the nurse in charge; seek clarification from the nurse in charge of the area on any issue or instruction before proceeding; assist qualified staff with the preparation of equipment for and/or treatment of a patient; act as chaperone or assist medical staff whilst examining patients, within the remit of local clinical protocols; and maintain a good understanding of urology nurse‑led clinics.

Person Specification

role

• Trust IT skills
• At least 2 years experience in the Trust
• Urological knowledge
• Good communication skills
• NVQ level 2
• English and Maths level 2
• Demonstration of a willingness to learn and develop
• Able to use own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust