Cleared Margin Client Service & Treasury Operations Representative

J.P. Morgan; Bournemouth; On-site; GBP 45,000 - 60,000; Full time

Job summary

A global financial institution seeks a Cleared Margin Client Service and Treasury Operations Representative in Bournemouth. The role involves managing client collateral, processing margin obligations, and ensuring timely settlements. The ideal candidate has experience in Futures and Options, strong client service skills, and proficiency in Excel. This position offers the opportunity to drive process improvements and collaborate with international teams, contributing to optimized treasury operations.

Qualifications

• Previous Operations experience of Futures and Options.
• Working knowledge of client service and global settlements.
• Strong problem-solving and strategic thinking skills.
• High accuracy and attention to detail.
• Strong communication skills with multiple lines of business.

Responsibilities

• Manage and optimize client collateral and monitor its movement.
• Timely settlement of trades with exchanges and clients.
• Accurately fund exchange cash accounts and process FX transactions.
• Support reconciliations, resolve discrepancies, and assist with reporting.
• Suggest and implement process improvements.

Skills

Operations experience of Futures and Options

Client service knowledge

Problem-solving

Attention to detail

Communication skills

Analytical abilities

Tools

Excel

Digital automation tools

Job description

Join a dynamic team at J.P. Morgan, where you’ll play a key role in supporting global clients and optimizing margin and treasury operations in Futures & Derivatives Clearing – Global Equity Operations. Make an impact by driving process improvements and collaborating across international teams.

As a Cleared Margin Client Service and Treasury Operations Representative within Global Equity Operations, you will manage a range of tasks including settling margin values (Cash, Securities, Letters of Credit) with clients, cash funding, global non-cash collateral settlements, FX trade processing, reconciliation and break resolution, settling margin obligations at Central Counterparties and owning the full life cycle of the underlying securities trades of expired options and futures.

Job responsibilities

• Manage and optimize client collateral and monitor its movement.
• Answering of incoming margin settlement requests sent by clients, comparing them to JP Morgan's exposure and agreeing on the amount and type of asset to be moved.
• Continue development of the Clearing Client Service offering.
• Ensure timely settlement of trades with exchanges and clients. Timely follow up on any failed settlements.
• Accurately fund exchange cash accounts and process client FX transactions.
• Prevent client payments from resulting in deficits and follow up on counterparty issues.
• Maintain a controlled environment by adhering to and updating operational procedures.
• Report significant issues to management and respond quickly to internal inquiries. Support reconciliations, resolve discrepancies, and assist with reporting and root cause analysis.
• Handle ad hoc management requests, operational investigations, and audit requirements.
• Regularly review processes, suggest improvements, and implement enhancements. Participate in strategic STP initiatives and manage complex change requests.
• Ensure full compliance with all control and educational requirements.

Required qualifications, capabilities and skills

• Previous Operations experience of Futures and Options (Cleared & OTC) or similar background.
• Working knowledge of client service, cash funding, global settlements & reconciliations.
• Strong problem-solving & strategic thinking and should be able to develop solutions for clients and drive process improvements.
• Should possess high accuracy & attention to detail, maintain precision and highly numerate, with strong proficiency in Excel and core systems.
• Must possess strong communication skills, as the role involves detailed interactions across multiple lines of business and core processing areas.
• Should be able to work methodically, adhering to strict deadlines and perform well under pressure.
• Ability to proactively identify risks and confidently challenge stakeholders when controls may be compromised.
• Should collaborate efficiently, support team goals, and foster a positive team environment.
• Eager to learn, asks the right questions, and adapts to new challenges.
• Take responsibility for mistakes, shares lessons learned, and embrace feedback for growth.
• Strong analytical abilities and enthusiasm for digital automation tools.

Preferred qualifications, capabilities and skills

• Experience with global margin settlements and multi-currency operations.
• Familiarity with regulatory reporting and compliance requirements.
• Exposure to process improvement and strategic project initiatives.
• Ability to manage complex change requests within derivatives operations.
• Experience supporting audit and operational investigations.
• Knowledge of digital automation tools such as Alteryx.
• Experience working with global teams across multiple locations.