Clearance Broker - Associate

FedEx; Slough; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading express transportation company in the UK is seeking a Clearance Broker to join their Customs Clearance team. In this role, you will be responsible for reviewing shipment data, ensuring compliance with regulations, and building strong relationships with customers. Ideal candidates should have team-working skills, attention to detail, and experience with import/export processes. A competitive compensation package and extensive learning resources are provided.

Benefits

Attractive compensation package

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Qualifications

• Experience or working knowledge of key clearance-related principles, import/export processes, and regulatory requirements.
• Excellent communication skills for customer interactions.
• Ability to make sound numerical decisions within tight time deadlines.

Responsibilities

• Review shipments data to ensure compliance with customer and regulatory requirements.
• Create accurate clearance declarations using in-house systems.
• Resolve routine customer and customs disputes.
• Build effective relationships with customers to select suitable clearance services.

Skills

Team-working skills

Customer focus

Attention to detail

Analytical skills

Problem-solving skills

Microsoft Office skills

Job description

We have an exciting opportunity for you to join our Customs Clearance team as a Clearance Broker.

Who we are

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day‑to‑day work is invaluable in delivering an outstanding experience to our customers. With 530,000 team members, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let’s write our next chapter together.

Working hours

37.5 hours per week

Shift pattern

7:00 am – 3:30 pm

Salary

To be advised

What you will be doing

• Reviewing shipments data to understand the exact customer and regulatory requirements and checking the accuracy and completeness of documentation supplied
• Using in‑house systems to create accurate and legally compliant clearance declarations
• Contacting customers or government agencies to clarify information when needed
• Resolving routine customer and customs disputes
• Building effective relationships with our customers and helping them to choose the best‑suited clearance services
• Working within tight time frames in a busy office environment

What you bring with you

• Good team‑working skills with experience of contributing to team performance in a busy office environment
• Experience or working knowledge of key clearance‑related principles, import/export processes and regulatory requirements, CHIEF entries and commercial flights processing is desired
• Customer focused with excellent communication skills
• Attention to detail and the ability to make sound numerical decisions within tight time deadlines
• Good analytical and problem‑solving skills
• Good Microsoft Office and PC skills

What we offer

• Attractive compensation package
• Training to get you started and on‑the‑job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced‑rate shipping
• Great career opportunities
• FedEx is one of the world’s most admired companies and trusted brands year after year

FedEx is an equal‑opportunity employer and we are committed to a diverse and inclusive workforce, providing growth opportunities for all.