Cleaning Team Leader

NuServe Ltd; St Albans; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cleaning services company is seeking a Team Leader to supervise cleaning operations and ensure service excellence. You will lead the afternoon team, conduct quality checks, and liaise with clients. Ideal candidates should be detail-driven, possess a Full UK Driving License, and thrive in fast-paced environments. This permanent role offers competitive pay with various employee benefits including discounts and 28 days of annual leave.

Benefits

Ongoing training & career development

Access to a shopping platform with discounts

28 days annual leave

Qualifications

• Full UK Driving License required.
• Experience in a supervisory role is preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Supervise afternoon cleaning teams to meet service standards.
• Conduct spot checks to maintain quality.
• Liaise with clients and handle complaints.

Skills

Leadership

Communication

Detail-oriented

Problem-solving

Job description

Overview

Team Leader – Cleaning – Location: Watford; Salary: £14.50 per hour; Contract: Permanent, 40 hours per week, 2pm to 10pm; Start date: As soon as we find the right person; Full UK Driving License required

Who we are

We’re a commercial cleaning and support services company, proudly B Corp certified, ethical by design, and focused on building meaningful partnerships—not just ticking boxes.

With 600+ team members and annual revenue exceeding £13M, we’re growing fast with plans to reach £30M by 2030!

We believe in the importance of treating each member of our team as an individual and we respect the diversity of our workforce. By working together, our team members cultivate a sense of accountability. We value the differences and individuality of our team members and believe that the differences in thoughts, culture, ethnicity and experience make our company stronger and a better place to work.

This is a hands-on supervisory role, perfect for someone who leads by example, thrives in a fast-paced environment, and takes pride in maintaining excellent service standards.

Who we’re looking for

A sharp, detail-driven, team leader with a passion for delivering top tier service, a person who is used to working in a fast-paced environment where every day brings a new challenge, this is a diverse, hands-on role where you'll support frontline teams to ensure we exceed service expectations and build strong relationships with clients and employees alike.

Key Responsibilities

Team Supervision & Leadership

• Receive and action handovers from the morning team and facilitate a smooth handover to the evening team
• Ensure the afternoon team is performing their roles to expected standards
• Delegate jobs fairly between team members based on skills and workloads
• Provide clear communication and support to team members throughout the shift
• Track and assess team performance, providing feedback and recognising achievements
• Carry out weekly payroll duties

Operational Delivery

• Carry out cleaning duties as part of the team on-site
• Conduct spot checks and site visits to maintain service quality
• Sign off completed jobs with clients
• Visit job sites to gather information for quoting purposes
• Drive across sites to ensure all teams are meeting expectations

Client & Management Communication

• Liaise between the Account Manager and staff to relay updates or instructions
• Communicate with clients professionally and clearly
• Handle complaints quickly and effectively, ensuring follow-up actions are taken to prevent recurrence

Recruitment & Development

• Assist with recruitment by participating in face-to-face interviews
• Help onboard and train new starters
• Support in disciplinary investigations, including note-taking and evidence gathering

Compliance & Safety

• Monitor compliance with health and safety procedures and site requirements
• Report and address any concerns or non-conformities promptly
• Conduct toolbox talks with the team

Why join NuServe?

• A rewarding role where you’ll make a real impact.
• Ongoing training & career development to help you grow.
• A supportive, inclusive workplace culture where your contributions are valued.
• Access to an exclusive shopping platform with discounts from 3,500+ retailers.
• Recognition & rewards through our Above and Beyond program.
• 28 days annual leave – because work-life balance matters.

Sound like your kind of job?

We’d love to hear from you. Send us your CV and a short note telling us what you’re great at—and what you want to build with us. Because the difference between good and great is rarely found on the front page—it’s in the fine print.