Cleaning & Hygiene Services Manager

Fresharoo; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A commercial cleaning service provider is seeking an experienced Cleaning & Hygiene Services Manager to oversee multi-site cleaning operations. This role involves managing teams, ensuring compliance with health and safety standards, and maintaining service quality across various locations. The ideal candidate will be bilingual in English and Spanish, with a proven track record in cleaning or facilities management. A passion for operational excellence and strong communication skills are essential. This is a full-time position based in Greater London.

Qualifications

• Proven experience in cleaning or facilities services management across multiple sites.
• Experience managing and leading teams, including supervisors and frontline staff.
• Bilingual English/Spanish communication skills are essential.
• Strong knowledge of health & safety legislation and compliance standards.
• Experience managing suppliers and operational budgets.

Responsibilities

• Manage cleaning operations across multiple locations.
• Lead and motivate cleaning teams and subcontractors.
• Monitor KPIs and SLAs, implementing corrective actions as needed.
• Ensure compliance with health & safety and regulatory requirements.
• Manage supplier relationships and oversee procurement.

Skills

Cleaning and hygiene management

Team leadership

English/Spanish communication

Health & safety compliance

Supplier management

Organisational skills

Job description

Fresharoo is looking to hire an experienced, bilingual (English/Spanish) Cleaning & Hygiene Services Manager to oversee multi-site cleaning operations, lead frontline teams, and ensure high standards of hygiene, safety, and service delivery across our locations.

Key Responsibilities

• Manage cleaning and hygiene operations across multiple locations, ensuring consistent service delivery, operational efficiency, and adherence to agreed standards.
• Lead, motivate, and manage supervisors, cleaning teams, and subcontractors, providing clear direction, coaching, and performance feedback.
• Set, monitor, and report on KPIs and SLAs, implementing corrective actions to maintain service quality and contractual compliance.
• Ensure full compliance with health & safety, COSHH, and regulatory requirements, including risk assessments, incident reporting, and staff training.
• Oversee procurement of cleaning materials, equipment, and outsourced services, ensuring cost-effectiveness, quality, and compliance with safety standards.
• Manage supplier relationships and contracts, negotiating terms, monitoring service delivery, and driving continuous improvement.
• Conduct regular site inspections, audits, and performance reviews, identifying risks and implementing improvement plans.
• Control operational budgets, track spend, identify efficiencies, and deliver services within agreed financial targets.
• Drive service improvements and operational excellence through best practices and process optimisation.
• Communicate effectively with clients, internal stakeholders, and frontline teams to maintain strong working relationships.

Skills & Experience

• Proven experience in cleaning, hygiene, or facilities services management, ideally across multiple sites or contracts.
• Demonstrated experience managing and leading teams, including supervisors and frontline staff.
• Bilingual English/Spanish with the ability to communicate effectively with diverse teams and stakeholders.
• Strong knowledge of health & safety legislation, COSHH, and compliance standards.
• Experience managing suppliers, service contracts, and operational budgets.
• Excellent organisational, planning, and time-management skills.
• Strong written and verbal communication skills.

Experience & Application Details

• Experience: Required
• Languages: English – Advanced; Spanish – Advanced
• Employment: Full-time
• Schedule: Monday – Friday, 9:00 AM – 5:00 PM

About Fresharoo: Fresharoo, founded in 2006, is a family‑run provider of commercial cleaning and facilities services in central London. Over two decades, the company has grown to 100+ employees and 70+ clients, delivering high-quality work.