Claims Specialist

Liberty Specialty Markets; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global insurer is seeking a Claims Specialist to handle and resolve insurance claims efficiently. The candidate should have a strong interest in energy insurance and excellent relationship-building skills. Key responsibilities include collaborating with various teams to support client retention and enhancing the claims team's profile. A vibrant work environment that promotes diversity, equity, and inclusion is offered. Join a dynamic and supportive team dedicated to delivering innovative solutions.

Benefits

Inclusive environment

Career development commitment

Promotes work-life balance

Qualifications

• Experience in building effective relationships with key stakeholders.
• Ability to make decisions and exhibit sound judgment.
• Skills to manage and prioritize multiple tasks.

Responsibilities

• Support CP retention and attraction of clients.
• Collaborate on portfolio and risk mitigation.
• Enhance the profile of the EPC Claims team.

Skills

Relationship building

Decision making

Organizational skills

Analytical skills

Negotiation skills

Self-motivated

Excel/data analysis skills

Interest in Energy Insurance

Job description

Role Title: Claims Specialist

Department: Claims

Team: Energy, Property & Construction (EPC)

Location: London

Type: Permanent

About the Role

Handling and resolving insurance claims efficiently and fairly in accordance with our claims Charter / code of Conduct and Claim process guidelines.

Working closely with the LSM Claims team towards delivery of our corporate goals whilst promoting LSM core values.

We are looking for someone with either knowledge of, or a genuine interest in energy insurance, with the motivation and ability to forge deep relationships with various internal and external stakeholders.

About the Department & Team

Liberty Specialty Markets Claims department handle claims through all stages from initial notification to conclusion including analysis of new notifications, coverage, liability and quantum, establishing and monitoring appropriate reserves and making claims payments as required.

This is an opportunity to join a dynamic team that has deep engagement with clients, brokers and partners closely with our market leading underwriters and business development teams.

Key Responsibilities

• Working closely with Underwriting & Claims to support the retention and attraction of Clients.
• Collaborate with Underwriting, Engineering and Actuarial on portfolio, risk mitigation, policy language and claim trends.
• Enhance the exposure and profile of the EPC Claims teams through our Claims+ offering, attendance at meetings, as well as business development opportunities at industry events, conferences, and other external engagements.
• Liaising with market surveyors, adjusters and legal professionals where required.
• Communicate and collaborate between LSM and Clients to provide insight.
• Adherence to the authority requirements of the role as agreed. Additionally, financial authority will be reviewed no less than annually.
• To support the management of all third-party relationships where the third party has delegated claims handling authority.
• Adherence to the LSM Claims Charter and Code of Conduct
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM’s commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing

Skills and Experience

• Experience in proactively building effective relationships with key stakeholders
• Ability to make decisions and exhibit sound and reasoned judgment and/or escalate as necessary
• Organisational skills with the ability manage/prioritise multiple tasks and to meet deadlines in a fast‑paced environment
• Analytical and oral/written presentation skills
• Negotiation skills training will be provided, previous experience would be beneficial
• Self‑motivated
• Strong Excel / data analysis skills
• An interest in Energy Insurance

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world‑class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why “Put People First” is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee‑led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work‑life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-equity-and-inclusion