Claims Manager

NHS Resolution; Leeds; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading health claims organization is seeking an experienced Clinical Case Manager in Leeds to manage clinical claims on behalf of Trusts, GPs, and NHS England. Applicants should have a background in clinical negligence or personal injury claims handling. Responsibilities include investigating and negotiating claims, ensuring timelines are met, and working collaboratively in a supportive environment. The role offers a competitive salary, benefits, and opportunities for career development, while fostering diversity and inclusion.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Flexible working arrangements

Access to the NHS Pension Scheme

27 days Annual Leave

Qualifications

• Understanding of current law and relevant statutes in claims management.
• Experience with large caseloads and strict timelines.
• Ability to draft concise and professional correspondence.

Responsibilities

• Manage clinical claims for Trusts or GPs and NHS England.
• Investigate and negotiate claims from commencement to conclusion.
• Contribute to the transformation and expansion of the Claims Management function.

Skills

Claims management knowledge

Ability to manage complex claims

Excellent communication skills

Customer focus

Teamwork and collaboration

Education

Degree level or equivalent

Insurance/legal/medical or professional qualification

Job description

We are recruiting for experienced Clinical Case Managers with a background in either clinical negligence or personal injury claims handling, to join us and contribute towards the main aims of NHS Resolution by proactively managing claims from commencement to conclusion.

Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.

Having experienced claims managers as part of our workforce is key to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.

Main duties of the job

You will contribute to successfully managing clinical claims on behalf of Trusts or GPs and NHS England and will be responsible for a portfolio of complex and non-complex cases and conduct the investigation, quantification, and negotiation of these claims to conclusion.

About us

We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.

Job responsibilities

Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.

The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.

The opportunity

We are recruiting for experienced Clinical Case Managers with a background in either clinical negligence or personal injury claims handling, to join us and contribute towards the main aims of NHS Resolution by proactively managing claims from commencement to conclusion.

What you’ll be doing

You will contribute to successfully managing clinical claims on behalf of Trusts or GPs and NHS England and will be responsible for a portfolio of complex and non-complex cases and conduct the investigation, quantification, and negotiation of these claims to conclusion.

What we’re looking for

In addition to having technical knowledge and experience of claims management, ideally in a clinical negligence setting your background and experience will also include:

An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area

Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion

Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area).

Evidence and ability of managing a large caseload within strict time limits and conflicting priorities.

Ability to engender trust, develop and maintain constructive relationships with external organisations

Ability to work as a team member and collaboratively with other teams.

Exceptional customer focus and awareness.

Excellent verbal and written communication skills.

Ability to focus on continuous service improvement and innovation.

What we offer in return

Competitive salary and benefits package

Opportunities for career growth and development

Collaborative and innovative work environment

Work in a progressive environment towards data-driven strategies

A commitment to diversity, equality, and inclusion

Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.

Commitment to support individuals in having a work and life balance, offering flexible working arrangements

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access

24 hours employee assistance programme from Health Assured (EAP)

Eye care vouchers for Specsavers

Blue Light card, a discount service for the emergency services and the NHS

Cycle to work scheme

Season ticket loan scheme

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

Additional information

Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.

Closing date: 01 February 2026

If you use AI to assist with any part of your application, please clearly indicate where it was used.

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Please note: if you have applied for a Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.

Person Specification

Qualifications

• Degree level or equivalent
• Recognised Post Graduate qualification or equivalent skills and experience
• Insurance/legal/medical or other professional qualification

Experience

• Substantial personal injury or clinical negligence claims handling experience, or equivalent knowledge or skills or Post Graduate qualification
• Managing a large caseload within strict time limits and conflicting priorities
• Developing and monitoring processes and procedures
• N/A

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Full-time,Flexible working,Home or remote working