Claims Manager

JMC Legal Recruitment; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance services provider is seeking an experienced Claims Manager in the UK to oversee complex professional liability claims. This role involves managing high-value litigated claims, providing expert legal advice, and collaborating with various stakeholders. The ideal candidate will have extensive experience in managing such claims and hold a law qualification. The organization offers a competitive salary, comprehensive benefits, and a hybrid working model to support career progression.

Benefits

Competitive salary

Comprehensive benefits

Hybrid working model

Qualifications

• Extensive experience managing high-value litigated claims, especially in insurance.
• Strong understanding of the insurance intermediary sector and its challenges.
• Proven ability to handle multiple priorities with attention to detail.

Responsibilities

• Manage high-value professional liability claims from start to finish.
• Provide expert legal and technical advice throughout the claims process.
• Collaborate closely with underwriters and external counsel.

Skills

Managing complex professional indemnity claims

Liability and defence strategies

Analytical and communication skills

Negotiation skills

Education

Qualified lawyer (LLB or equivalent)

Job description

About the Role

Our client, a leading provider of specialist insurance services, is seeking an experienced Claims Manager to oversee complex professional liability claims involving insurance intermediaries such as brokers and managing general agents.

This role has been created following a series of internal promotions, highlighting the organisation's strong culture of progression : a Director has recently been promoted to CEO, and an existing team member has stepped up to a Director-level position. The Claims Manager will join a dynamic team with clear opportunities for professional growth and development.

In this role, you'll take responsibility for managing high-value and litigated claims from start to finish; providing expert legal and technical advice, driving resolution strategies, and maintaining close collaboration with underwriters, risk managers, and external counsel. You'll also play an active role in wider risk management initiatives, ensuring continuous improvement and alignment with industry best practice.

Key Responsibilities

• Review and assess notifications and advise on potential liability exposure.
• Manage relationships with external legal counsel and Members throughout the lifecycle of claims.
• Ensure timely, effective, and cost-efficient resolution of disputes.
• Keep stakeholders informed on claim reserves and exposures.
• Monitor and interpret legal and regulatory developments relevant to insurance intermediaries.
• Prepare clear, concise legal and technical reports for internal and external audiences.
• Contribute to internal risk management programmes and participate in key claims review meetings.

About You

• Extensive experience managing complex, high-value, and litigated professional indemnity claims, ideally within insurance or private practice.
• Strong understanding of liability and defence strategies for professional risks, particularly within the insurance intermediary sector.
• Qualified lawyer (LLB or equivalent), admitted in the UK or through the Solicitor Qualifying Examination (SQE).
• Exceptional analytical, communication, and negotiation skills.
• Proven ability to balance multiple priorities with precision and attention to detail.

Core Competencies

• Service-focused and collaborative approach to stakeholder relationships.
• Strategic legal thinker with sound commercial judgment.
• Strong influencing and negotiation skills at all levels.
• Adaptable, reliable, and detail-oriented under pressure.
• Motivated by career progression and contributing to a high-performing team.

The Offer

You'll join a well-established, international insurance organisation with a collaborative, professional culture and a strong focus on internal career progression. Expect a competitive salary, comprehensive benefits, and hybrid working (three days in-office, two from home).