Claims Management Executive

Aon PLC.; Worcester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global professional services firm is seeking a Claims Management Executive to guide clients through complex claims. This hybrid role focuses on establishing effective claims handling procedures and fostering strong relationships. Candidates should have in-depth knowledge of commercial claims, exceptional customer service skills, and a commitment to professional growth. The position offers opportunities for impactful work and career advancement within an inclusive, agile environment.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Professional growth opportunities

Qualifications

• Experience in client‑facing roles, including leading meetings with clients.
• Comprehensive understanding of the UK commercial insurance market.
• Self‑motivated with a strong sense of accountability.

Responsibilities

• Act as the primary point of contact for clients regarding claims-related inquiries.
• Ensure delivery of a high-quality, innovative claims service.
• Identify areas for process enhancement and implement changes.

Skills

In-depth knowledge of commercial/corporate claims

Exceptional customer service skills

Strong organisational skills

Confidence in delivering presentations

Education

CII certification or other relevant professional qualifications

Job description

Claims Management Executive

Do you thrive on guiding clients through complex claims with confidence and clarity? Are you ready to shape the future of claims management across the Central and South UK region? Aon Commercial is looking for a dynamic claims professional to join our Claims Management Executive Team, this is a hybrid role with the opportunity to work across multiple offices in the Central and South Region of the UK.

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

This role is responsible for establishing and maintaining effective claims handling procedures, fostering strong relationships with clients and stakeholders, and ensuring the delivery of a high-quality, innovative claims service. The role involves acting as the primary contact for clients, facilitating efficient claims processing, and supporting clients through complex claims situations.

• Agree and set up claims handling procedures to ensure delivery of a high-quality, innovative claims service.
• Develop and maintain strong relationships with key clients and stakeholders.
• Act as the primary point of contact for clients regarding claims-related inquiries and issues.
• Collaborate with claims adjusters and other professionals to facilitate efficient claims processing.
• Delivering insightful claims data to identify trends and opportunities for improvement.
• Organising and chairing claims review meetings with clients, carriers, and other suppliers.
• Identify areas for process enhancement and implement changes to improve efficiency and client satisfaction.
• Clients point of contact for negotiation with insurers and loss adjusters on any disputed or contentious claims, including declinatures, reservation of rights etc.
• Supporting clients through the large loss process by utilising Aon's wider capabilities.

How this opportunity is different

The Claims Management Executive role provides an opportunity to work in a collaborative and inclusive environment, with access to a wealth of expertise and resources. Aon is committed to the professional growth of its employees, offering comprehensive training programs, mentorship, and career advancement opportunities, along with a competitive benefits package. The role allows for impactful work, supporting clients through complex claims situations, while contributing to Aon's reputation for excellence.

Skills and experience that will lead to success

• In-depth knowledge of commercial/corporate claims, particularly in Liability, Property, and Motor sectors.
• Experience in client‑facing roles, including leading meetings with clients.
• Exceptional customer service skills and the ability to communicate effectively across all client levels.
• Comprehensive understanding of the UK commercial insurance market and its processes.
• Strong organisational skills for efficient diary management.
• Self‑motivated with a strong sense of accountability and pride in your work.
• Proven track record of building robust internal and external relationships.
• Confidence in delivering presentations and excellent written communication skills.
• Experience in helping clients improve risk, identifying areas to improve claims costs and enhance processes.
• CII certification or other relevant professional qualifications.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and…