Claims Handler – Motor & Home Insurance

KINGSGATE RECRUITMENT; Leeds, Birmingham; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading personal insurance company is seeking a claims handler to assess and manage home and motor insurance claims. You will engage with policyholders and various stakeholders, ensuring accurate processing and compliance with standards. The ideal candidate possesses excellent communication skills and attention to detail. This role offers a competitive salary, hybrid working options, and opportunities for progression in a supportive environment.

Benefits

Competitive salary

Overtime opportunities

Hybrid working options

Comprehensive training

Company pension

Holiday allowance

Qualifications

• Experience in a relevant field is essential.
• Strong written communication skills are necessary.
• Must be organised and able to handle multiple tasks.

Responsibilities

• Assess and manage incoming home and motor insurance claims.
• Liaise with policyholders and teams for claim settlements.
• Investigate inconsistencies or fraud in claims.

Skills

Experience in insurance, financial services, or legal administration

Excellent written communication skills

Attention to detail

Able to manage multiple claims

Organised and resilient

Job description

Overview

Location: Leeds / Birmingham / Remote considered

Salary: £26,000 – £30,000 + overtime opportunities

Type: Full-time, permanent

Join a trusted name in personal insurance, providing essential support to policyholders during life’s unexpected events. Our client is a leading insurer with a strong reputation for fairness, speed, and service in the motor and home claims space. Whether responding to weather‑related damage or post‑accident vehicle claims, you’ll play a vital role in helping people get back on their feet quickly and with confidence.

Why this role?

Motor and home insurance remain non‑negotiables for most households—and claims services are critical during economic uncertainty or natural disruptions. This role offers stability, progression, and a genuine opportunity to make a practical difference for customers. Perfect for detail‑oriented individuals with a passion for accuracy and service.

Key Responsibilities

• Assess and manage incoming home and motor insurance claims
• Liaise with policyholders, garages, contractors, and internal teams to facilitate settlements
• Investigate any inconsistencies or potential fraud, escalating when needed
• Maintain accurate records and ensure customers are updated regularly on the progress of their claim
• Meet service level agreements (SLAs) and support compliance standards

What we’re looking for

• Experience in insurance, financial services, or legal administration
• Excellent written communication skills and a sharp eye for detail
• Able to manage multiple claims and meet response times
• Organised, resilient, and focused on resolving issues efficiently

What’s in it for you?

• Competitive salary between £26,000 – £30,000, depending on experience
• Regular overtime opportunities for additional earnings
• Hybrid and remote working options available
• Comprehensive training and clear progression pathways
• Supportive team environment with access to wellbeing and learning resources
• Company pension, holiday allowance, and recognition programmes

This is a role where your calm, clear thinking helps others through stressful moments. If you’re ready to grow your claims handling career in a respected organisation, apply today.

Get in touch with the team on 02085497212 or submit your CV using the link below.

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