Claims Handler/Customer Service Advisor

enable Recruitment; Bristol; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A dynamic specialist insurance company is seeking a Claims Handler to manage insurance claims and provide exceptional service. You will play a vital role in ensuring claims are handled fairly and efficiently while balancing customer interaction with analytical tasks. Ideal candidates will have an understanding of insurance products and strong interpersonal skills. This full-time role offers competitive pay and opportunities for remote work alongside collaboration with the team.

Benefits

Competitive salary package

Remote working with collaboration opportunities

Exposure to a regulated insurance environment

Collaborative team culture

Qualifications

• Experience in insurance, claims handling, or customer service is desirable.
• Understanding of insurance products and policy wordings is beneficial.
• Familiarity with claims management systems.

Responsibilities

• Manage insurance claims from first notification to final settlement.
• Register new claims via phone, email, and electronic systems.
• Assess policy coverage and determine claim validity.
• Communicate settlement decisions clearly to customers.
• Ensure compliance with internal policies and regulatory requirements.

Skills

Excellent communication and interpersonal skills

Strong attention to detail

Analytical decision-making ability

Confident managing multiple cases

Resilience under pressure

Tools

Microsoft Office

Job description

Job Title: Claims Handler

Location: 1-2 Days in Bristol

Salary: £26,000 - £30,000 (no insurance experience required)

Hours: Full-time, 35 hours per week (Monday-Friday) 6 months contract with the view to go perm

Job Reference: 2303

My client is a dynamic, specialist insurance business operating in a highly regulated environment where quality, integrity and expertise matter. They are passionate about delivering fair, efficient and transparent claims outcomes, and we’re looking for a Claims Handler to join our growing Operations team and play a vital role in that mission.

If you thrive in a fast‑paced environment, enjoy problem‑solving, and want to make a real difference to customer outcomes, this is an opportunity to elevate your career.

The Role

As a Claims Handler, you’ll manage insurance claims from first notification through to final settlement. You’ll combine technical accuracy with empathy and outstanding service, ensuring every claim is handled fairly, compliantly and efficiently. This role is perfect for someone who enjoys balancing customer interaction with analytical decision‑making, while managing multiple claims and delivering consistently high standards.

What You’ll Be Doing

• Receive and register new claims via phone, email and electronic systems
• Gather, review and validate all supporting documentation
• Assess policy coverage and determine claim validity
• Make settlement decisions and clearly communicate outcomes
• Maintain accurate records and robust audit trails

Customer & Stakeholder Experience

• Act as a trusted point of contact for customers and business partners
• Build strong, professional relationships with key stakeholders
• Guide customers clearly and confidently through the claims journey
• Deliver timely, empathetic communication at every stage

Investigation & Assessment

• Identify and investigate complex or potentially fraudulent claims
• Work collaboratively with business partners, legal representatives and external experts

Compliance & Continuous Improvement

• Ensure claims are handled in line with internal policies and regulatory requirements
• Identify and manage complaints in accordance with agreed processes
• Contribute ideas to improve claims handling efficiency and quality

What We’re Looking For

• Experience in insurance, claims handling or customer service (desirable)
• Understanding of insurance products and policy wordings
• Familiarity with claims management systems and Microsoft Office

Skills & Attributes

• Excellent communication and interpersonal skills
• Strong attention to detail with analytical decision‑making ability
• Confident managing multiple cases and meeting deadlines
• Calm, professional and resilient under pressure

What You’ll Get

• Competitive salary package
• Remote working with regular opportunities for in‑person collaboration
• Exposure to a specialist, regulated insurance environment
• A collaborative team culture focused on quality and continuous improvement