Claims Handler

Time Recruitment Solutions Ltd; Rochdale; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Claims Technician in Rochdale. In this role, you will serve as the primary contact for clients and handle your own motor claims caseload from initiation to settlement. Excellent customer service and problem-solving skills are essential. A salary of £28,000+ is offered, along with paid overtime and full training in a supportive team environment.

Benefits

£28,000+ salary based on experience

Paid overtime

Comprehensive training

Supportive team environment

Qualifications

• Confidence in delivering exceptional customer service.
• Ability to assess the validity of claims efficiently.
• Strong organizational skills to manage multiple claims.

Responsibilities

• Act as the first point of contact for clients.
• Manage your own caseload of motor claims.
• Provide clear updates to clients and third parties.
• Maintain a proactive approach to progressing claims.

Skills

Customer service skills

Problem-solving

Effective communication

Tools

Microsoft Office

Job description

Hours: Monday to Saturday (Shifts between 8:00am–5:30pm, plus 9:00am–12:00pm on Saturdays)

Are you a confident communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, this could be the perfect next step in your career.

About the Role

As a Claims Technician, you will be the first point of contact for clients referred by our trusted partners. You will manage your own caseload of motor claims from first notification through to settlement, ensuring each client is fully supported until they are restored to their pre-accident position.

Key Responsibilities

• Taking detailed information for new claims and assessing their validity
• Managing your own portfolio of ongoing claims efficiently
• Gathering all necessary information to support claim recovery
• Providing clear, professional updates to clients and third parties
• Maintaining a proactive approach to progressing each claim in a timely manner

This role is ideal for someone who enjoys problem-solving, communicating with customers, and taking ownership of their workload.

Person Specification

Preferred but not essential:

• Familiarity with ABI/GTA guidelines
• Understanding of the phonetic alphabet
• Confidence using Microsoft Office applications
• Basic knowledge of internet technologies

Above all, you will bring a proactive, can‑do attitude and a commitment to delivering outstanding service. Full training will be provided.

What We Offer

• £28,000+ salary, dependent on experience
• Paid overtime
• Supportive team environment with comprehensive training
• Convenient Rochdale location with excellent transport links