Claims Handler

Zurich 56 Company Ltd; Newcastle upon Tyne; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading insurance company is seeking an experienced Claims Handler to provide exceptional service to customers in Newcastle. This role offers flexible working hours and a dynamic team environment. Ideal candidates will have insurance claims or customer service experience, strong problem-solving skills, and excellent communication abilities. The company provides a comprehensive benefits package, including a pension scheme and private medical insurance.

Benefits

12% pension scheme

Annual company bonus

Private medical insurance

Flexible holiday options

Gym membership

Qualifications

• Proven problem-solving skills with a customer-focused approach.
• Ability to review, resolve, and finalize claims proactively.
• Mentor and motivator with the ability to coach and develop others.

Responsibilities

• Handle and resolve customer enquiries to deliver exceptional claims service.
• Review, resolve, and finalize claims within authority limits.
• Maximize productivity and profitability within the team.

Skills

Insurance Claims Experience

Customer Service Experience

Problem-solving Skills

Excellent Communication Skills

Team Collaboration

Job description

Claims Handler

We are seeking an experienced Claims Handler to join our Casualty Claims team. As a Claims Handler, you will provide top-notch, customer-focused service to our Zurich Municipal customers.

Working hours: This role is available on a part-time, job-share, or full-time basis.

Location: Newcastle

Closing date for applications: 6th October 2025

The opportunity to make a real impact is now available. Join our team and be part of a dynamic environment where your skills and passion will make a difference.

What will you be doing?

• Handle and resolve customer enquiries to deliver exceptional claims service.
• Review, resolve, and finalize claims within your authority limits.
• Maximize productivity and profitability within the team.
• Contribute to a positive and supportive team culture.

Who are we looking for?

• Insurance Claims Experience is preferable, but customer service experience is highly desirable.
• Proven problem-solving skills with a customer-focused approach.
• Ability to review, resolve, and finalize claims proactively within authority limits.
• Team collaboration experience, managing varying workloads and pressures.
• Excellent communication and negotiation skills.
• Mentor and motivator with the ability to coach and develop others.

What will you get in return?

A wide range of employee benefits, including a 12% defined non-contributory pension scheme, annual company bonus, private medical insurance, and flexible holiday options.

Our Culture:

We are committed to diversity and inclusion, employee wellbeing, and continuous improvement. We offer access to training and development opportunities, volunteering, and charitable activities.

Benefits:

• Financial benefits: 12% pension scheme, annual company bonus, income protection, and life cover.
• Time away: 25 days holiday, bank holidays, and option to buy or sell holiday days.
• Health and wellbeing: Private medical insurance, virtual GP appointments, gym membership, and access to wellbeing support.
• Making a difference: Creating a sustainable future, charitable activities, and volunteering opportunities.