Claims Executive – 29237

The Emerald Group; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance firm in Birmingham seeks a claims manager to oversee the claims process while ensuring a high level of service. You will liaise with clients and insurers, prepare documentation for underwriters, and maintain accurate records. Ideal candidates will have A-Level qualifications and an understanding of insurance principles. This permanent position offers opportunities for professional growth.

Qualifications

• Experience in a claims role, particularly within an international broker is desirable.
• Understanding of general insurance principles and claims-handling process is essential.

Responsibilities

• Liaise with clients, insurers, and third parties to manage claims efficiently.
• Prepare and present claims documentation to underwriters.
• Maintain accurate records on internal systems.

Skills

Claims management

Stakeholder engagement

Negotiation skills

Education

A-Level standard (grades A–C or equivalent)

Job description

You’ll be responsible for delivering a high level of service while managing claims processes, maintaining strong relationships with stakeholders, and supporting the wider team with technical and administrative tasks.

• Location: Birmingham
• Category: Claims
• Type: Permanent

Key Duties (Including but not limited to):

• Liaising with clients, insurers, and third parties to manage and resolve claims efficiently
• Preparing and presenting claims documentation to underwriters and responding to queries
• Maintaining accurate and up-to-date records on internal systems
• Supporting the negotiation of claims settlements to achieve the best outcomes for clients
• Educated to A-Level standard (grades A–C or equivalent)
• Progression toward professional qualifications is desirable but not essential
• Ideally has some experience in a claims role, particularly within an international broker (though not essential)
• Understands the general principles of insurance and the claims-handling process
• Familiar with London market operations (Lloyd’s and company markets)