Claims Executive

Ecclesiastical Insurance Group; Billericay; On-site; GBP 33,000 - 39,000; Full time

Job summary

A specialist insurance firm in Billericay is seeking an experienced Claims Executive to provide exceptional client service in their Direct Corporate Risks department. You will manage claims efficiently and ensure clients receive the best advice during the claims process. Ideal candidates will have a solid background in commercial insurance and proven motor claims experience. This permanent role offers a salary of up to £39,000 and is part of a supportive and inclusive workplace culture that prizes employee development.

Benefits

28 days annual leave plus bank holidays

Your birthday off

Group Personal Pension

Bonus scheme

Holiday buy scheme

Health and wellbeing benefits

Enhanced sick pay and parental leave

Support for study and professional qualifications

Paid time off for volunteering

Qualifications

• Confidence in communicating with clients face-to-face, by phone and by email.
• Maintain a diary system for all outstanding claims and ensure these are chased regularly.
• Be the first point of contact for customers, ensuring they receive prompt and accurate advice.
• Proven experience within a claims role, specifically motor claims.

Responsibilities

• Ensure all required documentation in support of claims is dealt with as a priority.
• Negotiate with insurers regarding the settlement of claims.
• Assist clients in pursuing uninsured losses associated with claims.
• Prepare bordereau information for submission to insurers on time.
• Advise clients on options should insurers refuse indemnity.

Skills

Communication

Organisational skills

Proactivity

Knowledge of the UK insurance industry

Motor claims experience

Education

Chartered Insurance Institute Certificate in Insurance

Job description

Salary: Up to £39,000.00 (depending on experience)

Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Billericay

About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Claims Executive to join our Direct Corporate Risks business within the Claims team in their Billericay office.

The successful candidate will ideally be an experienced Claims Specialist with a solid background in commercial insurance, looking for their next challenge. You will be responsible for providing exceptional client service, ensuring all claims are managed promptly, fairly and efficiently to achieve team targets in support of the business strategy.

Established since 1996, Direct Corporate Risks are a specialist insurance broker with the combined experience and expertise of over 50 years in our chosen sectors. The industries we currently specialise in are Waste & Recycling, Haulage, and High Risk Liability sectors.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you'll be doing

• Ensure all required documentation in support of claims, e.g. report forms, witness statements, proofs of value, registration documents and loss assessor’s reports are dealt with as a priority.

• Negotiate with insurers, as required, in relation to the settlement of claims, both in respect of policy liability and settlement amount.

• Assist clients in the pursuit of any uninsured losses sustained as part of a claim.

• Preparation of bordereau information and submission to insurers in the required format and within the agreed timescales. This will also include regular auditing of the delegated authority arrangement.

• Advise clients on their options should insurers refuse indemnity under any particular policy, or wish to offer a final settlement figure below original expectations.

What you'll need to have

• Communication
  Confidence in communicating with clients face to face, by phone and by email

• Organisational skills
  Maintain a diary system for all outstanding claims and ensure these are chased regularly, and keeping client records up to date with information regarding claims history; including updating of amounts paid on settlement.

• Proactivity
  To be the first point of contact for customers in the reporting of all types of claim, ensuring they receive prompt and accurate advice on either contacting insurers direct, or how this will be dealt with on their behalf.

• Experience
  Proven previous experience within a claims role, or more specifically motor claims. Whilst not essential, experience within goods and transit is admirable.

What makes you stand out

• Sound Knowledge of the UK insurance industry

• Proven previous experience within a motor claims role

• Chartered Insurance Institute Certificate in Insurance, or working towards

What we offer

• 28 days annual leave plus bank holidays

• Your birthday off

• Group Personal Pension

• Bonus scheme

• A holiday buy scheme

• An array of health and wellbeing benefits, company cash plan, income protection and life assurance

• Enhanced sick pay and parental leave

• Support and funding toward study and professional qualifications

• Paid time off for volunteering

Hear from the hiring manager

At Direct Corporate Risks (DCR), we’re not just growing – we’re building something exceptional. Over the past few years, we’ve tripled our business, opened new regional offices, and developed a culture that blends commercial ambition with genuine collaboration. We’re proud of the people behind our success – driven, down-to‑earth professionals who care about doing the right thing for our clients and each other.

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker‑to‑broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes. The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26