Claims Evaluation Technologist

BOOTS; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading beauty company in Greater London seeks a Panel & Consumer Evaluation Technologist to support product development. You will manage consumer panels, lead recruitment, and conduct product testing to generate insights and claims. Candidates should have a degree in Social Science, two years of relevant experience, and exceptional communication skills. The role comes with excellent benefits including employee discounts and flexible working options.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to employee assistance programme

Qualifications

• 2+ years experience in skincare, cosmetics, or healthcare sectors.
• Experience with qualitative and quantitative consumer research methods.
• Confident making recommendations based on outcomes.

Responsibilities

• Support management of consumer panels in the UK and US.
• Lead targeted recruitment of new panellists for research activities.
• Ensure compliance in panel communication and documentation.
• Conduct testing of new products and generate robust data.

Skills

Scientific communications

Consumer research methods

Statistical analysis

Excellent communication skills

Customer service

Education

Degree in Social Science, Sensory Science or Cosmetic Science

Job description

Contract: Permanent, Full time

Closing date: 4th January

Recruitment Partner: Katrina, [e-mail]

About the role

Welcome to the No7 Beauty Company - we have an exciting opportunity to join our business and be part of the #1 Skin Care brand in the UK as a Panel & Consumer Evaluation Technologist, supporting the development and launch of great new products. Reporting into the Consumer Science & Panel Manager, you will be working with an experienced and dedicated team within the Product Performance & Testing Team.

Our team manages well-established consumer panels in the UK and US, to gather insights into key consumer tensions, build stronger consumer connections and deliver product efficacy testing, to ensure our products deliver tangible results that our customers will love.

Key responsibilities

• Support the management and maintenance of the consumer panels in the UK and US, ensuring the necessary size and diversity for both research and product testing activities are met.
• Lead targeted recruitment of new panellists to support specific research activities or product development projects when required, collaborating with internal partners and external panel suppliers.
• Champion the design of all panel communication and documentation, including the consumer websites, adhering to legal standards and best practice. Review and execute opportunities to enhance the experience of the consumers, working with existing partners and through new technologies.
• Deliver targeted panellist recruitment to meet the KPIs specific to each study for consumer research and product testing, using expertise and knowledge to select the best approach.
• Conduct the testing of new products, prototypes and technologies, utilising in-depth expertise and experience in product testing and design. Through direct ownership or third parties, generate robust data to support product performance and claims.
• Generate performance & marketing claims through analysis, assessment & transformation of data to support the development and launch of great new products.

What you'll need to have

• Degree in Social Science (e.g. Psychology, Sociology), Sensory Science or Cosmetic Science (or equivalent).
• 2+ years experience in scientific communications, claims substantiation or evidence generation in the skincare, cosmetics, or healthcare sectors.
• Experience of qualitative and quantitative consumer research methods plus product testing/evaluation methodologies.
• Good statistical and analytical skills.
• Confident making recommendations based on outcomes.
• Excellent communication skills, able to translate complex science into clear, concise narratives appropriate for diverse audiences.
• Strong capability at communicating with members of the public, both verbal and written.

It would be great if you also have

• Experience with Website maintenance
• Experience in Data Privacy (GDPR Policy)
• Customer service experience

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.