Claims Coordinator - Agricultural Subsidence Specialist

Jobgether; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A claims management firm in the United Kingdom is seeking a Claims Coordinator - Agricultural Subsidence Specialist to manage complex claims while ensuring excellent customer service. The ideal candidate will have experience in claims management, strong communication skills, and a customer-focused approach. The role includes flexible working arrangements and offers a competitive salary and benefits package.

Benefits

Competitive salary

Pension plan

25 days holiday plus bank holidays

Flexible working arrangements

Private healthcare

Life assurance

Employee assistance program

Learning and development programs

Qualifications

• Experience managing subsidence or complex property claims from start to finish.
• Strong time management and organizational abilities, thriving in a fast‑paced environment.
• High integrity and professionalism, with the ability to handle sensitive information carefully.

Responsibilities

• Own the full claims journey, guiding clients from first notification to resolution.
• Collaborate with building consultants, suppliers, and internal teams to ensure efficient claims handling.
• Identify opportunities for fraud detection, recovery, and process improvement within claims handling.

Skills

Claims management

Communication

Time management

Customer focus

Problem solving

Education

Cert CII or Cert CILA (desirable)

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Claims Coordinator - Agricultural Subsidence Specialist in the United Kingdom.

This role provides a unique opportunity to manage complex agricultural subsidence claims while ensuring a world‑class customer experience. You will act as the central point of contact for clients, coordinating with building consultants, suppliers, and internal teams to drive timely and cost‑effective outcomes. The position demands a blend of technical expertise, proactive problem‑solving, and strong relationship management to deliver high‑quality service. You will have the autonomy to lead claims from initial notification through to resolution, while contributing to continuous improvement initiatives and supporting a collaborative, professional environment. This role is ideal for a detail‑oriented professional passionate about customer care and claims excellence.

Accountabilities

• Own the full claims journey, guiding clients from first notification to resolution with empathy and clarity.
• Collaborate with building consultants, suppliers, and internal teams to ensure efficient and cost‑effective claims handling.
• Use digital tools and proactive communication to maintain timelines, track milestones, and keep stakeholders informed.
• Build strong relationships with clients, adjusters, and colleagues to ensure consistent service quality.
• Identify opportunities for fraud detection, recovery, and process improvement within claims handling.
• Contribute to team initiatives and knowledge sharing to enhance claims operations and customer satisfaction.

Requirements

• Experience managing subsidence or complex property claims from start to finish.
• Working towards or holding Cert CII or Cert CILA qualifications is desirable.
• Exceptional communication skills: confident, clear, and compassionate when interacting with clients and colleagues.
• Strong time management and organizational abilities, thriving in a fast‑paced environment.
• Customer‑focused mindset with a commitment to delivering the best possible outcomes.
• High integrity and professionalism, with the ability to handle sensitive information carefully.

Benefits

• Competitive salary reflecting experience and qualifications.
• Pension plan (SIPP) and other financial benefits.
• 25 days holiday plus bank holidays.
• Flexible working arrangements including remote options.
• Private healthcare including pre‑existing conditions.
• Life assurance and group income protection.
• Employee assistance program supporting wellbeing.
• Additional voluntary benefits, including dental cover, cycle‑to‑work scheme, season ticket loans, and access to wellbeing and digital GP services.
• Comprehensive learning and development programs with access to industry‑specific training.