Claims Care Agent – Underground Services (Hybrid)

CET Structures Limited; Preston; Hybrid; GBP 27,000; Full time

Job summary

A national drainage service provider is seeking a Customer Service Agent for a temporary fixed-term contract in Preston. You will manage customer claims, solve problems, and ensure satisfaction. The position involves working in an office and hybrid environment after training. The role requires empathy, strong communication skills, and the ability to resolve complaints effectively. A salary of £26,550 annually is offered along with other benefits.

Benefits

Annual leave of 22 days plus bank holidays

Mandatory training provided

Opportunity to work in a diverse environment

Qualifications

• Clear and concise written and spoken communication skills.
• Ability to present information in a structured way.
• Experienced in dealing with incoming and outgoing calls.

Responsibilities

• Manage claims and ensure they progress quickly and efficiently.
• Liaise with clients, loss adjusters, and policy holders.
• Assist with complaint resolution.

Skills

Communication skills

Empathy

Problem-solving

Patience

Customer care experience

Job description

A national drainage service provider is seeking a Customer Service Agent for a temporary fixed-term contract in Preston. You will manage customer claims, solve problems, and ensure satisfaction. The position involves working in an office and hybrid environment after training. The role requires empathy, strong communication skills, and the ability to resolve complaints effectively. A salary of £26,550 annually is offered along with other benefits.