Claims Advisor

Ardonagh; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading claims service provider in Leeds seeks a Claims Advisor. You will manage a caseload of claims from start to finish, ensuring adherence to policies and regulations. Ideal candidates have experience in customer care and insurance principles. Join a supportive team with opportunities for career advancement and professional development.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

CII or ACII qualifications support

Pension scheme

24-hour mental wellbeing support

Paid volunteering day

Qualifications

• Understanding of insurance principles and practices.
• Ability to manage a designated caseload from start to finish.
• Strong communication skills for client liaison.

Responsibilities

• Handle claims efficiently and liaise with various stakeholders.
• Conduct training for new staff.
• Maintain personal knowledge through continued professional development.

Skills

General Insurance principles

Customer care experience

IT proficiency

Numeracy & Literacy

Job description

Working as a Claims Advisor you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times.

Objectives and Responsibilities

• Efficiently handle all claims allocated to the job holder – job holder shall be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients. Insurers, claimants, policyholders, brokers and other experts.
• Refer claims which fall outside of personal authority levels to line manager.
• Gather and process information, as directed, to support the effective assessment of more complex cases.
• Assist in the training of new or inexperienced staff in the use of company systems and processes.
• To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring, that this is recorded in like with Training & Competency requirements.
• To conduct the business of the company at all times in a courteous and efficient manner.
• The job holder will, at various times act for the insured and the insurer. The job holder will be responsible for adhering to all the groups procedures and policies, in relation to the identification and management of the potential conflicts of interest and for the fair treatment of customers, and will ensure they follow the systems and controls operating to ensure that this is the case.
• To undertake any other tasks as may reasonably be required by the company.

Competency Profile

• General Insurance principles and practice
• Class of risk, product and market knowledge
• General Insurance regulation & business ethics
• Customer care experience
• IT proficient
• Numeracy & Literacy

Benefits
In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress your career across the entire Everywhen family.
• Gain CII or ACII qualifications to boost your knowledge and career prospects.
• Pensions scheme for when you feel it’s time to retire.
• 24-hour support for physical and mental wellbeing.
• 1 days paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

So, what are you waiting for? Apply today and come and be a key part of a market-leading, fast-growing company.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here to see our standard benefits page