Claims Administrator Analyst

Marsh McLennan; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading benefits consultancy is seeking a Claims Analyst to join their Consulting Delivery team in Bristol or Birmingham. This role involves supporting clients through the claims process while providing high-quality customer service. Key responsibilities include gathering beneficiary information and ensuring timely client onboarding. Ideal candidates will have a proven track record in customer service and organizational skills. The position is full-time, with the expectation of hybrid work, requiring three in-office days per week.

Benefits

Professional development opportunities

Inclusive culture

Career opportunities and rewards

Qualifications

• 1+ years of experience, preferably in a similar role.
• Strong ability to handle client relationships and improve retention.

Responsibilities

• Communicate effectively with clients and stakeholders.
• Adhere to processes and maintain accurate records.
• Manage workload to ensure timely delivery.
• Handle queries in line with service level agreements.

Skills

Customer service

Organizational skills

Verbal communication

Job description

Company

Mercer

Description

We are seeking a talented individual to join our Consulting Delivery team in Bristol or Birmingham at MercerMarsh Benefits. This is a hybrid role that requires working at least three days a week in the office.

Role

Claims Analyst / Administrator – a challenging and rewarding role with varied responsibilities. Focused on providing a first‑class service to beneficiaries and clients who are going through a bereavement, supporting claims processing within a master trust setting.

You will be responsible for ensuring the onboarding of clients to the master trust, processed in a timely manner while providing first‑rate customer service to both our clients and consultants.

The key part of this role is gathering information about the potential beneficiary to provide to trustees to make the final decision on where the death benefits should be paid. This information will be provided through written and verbal communication, with full training on handling difficult conversations and empathizing with the bereaved.

Responsibilities

• Communicate effectively with clients, colleagues, trustees and providers, including drafting professional correspondence.
• Adhere to MercerMarsh Benefits processes and maintain accurate records in our systems to meet set targets.
• Take ownership of your tasks and proactively manage your workload to ensure timely delivery.
• Partner with internal and external stakeholders to provide the best service for our clients.
• Handle client and member queries (both verbal and written) in line with service level agreements, ensuring quality through a right‑first‑time approach.

Requirements

• Knowledge and experience of master trusts or corporate trusts.
• Proven track record of delivering first‑rate customer service.
• Understanding of group risk or trust benefits.
• Strong organisational skills with the ability to manage a diverse portfolio of clients and stakeholders.
• Excellent verbal communication skills with experience in call handling.

Stand Out

• Ability to work within an established high‑performing team.
• Great time‑keeping skills and a strong work ethic.
• Commitment to continuous improvement and development of technical and market knowledge.
• Experience in managing client relationships to support retention and growth.

Benefits

• Professional development opportunities, interesting work and supportive leaders.
• A vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Career opportunities along with benefits and rewards to enhance your well‑being.

#hybrid

All MercerMarsh Benefits colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one anchor day per week on which their full team will be together in person.

Employment Details

• Employment type: Full‑time
• Experience required: 1+ years
• Vacancy: 1

EEO Statement

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender, orientation, religious beliefs and other characteristics protected by applicable law. We are an equal opportunities employer and are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.