Claims Administrator

Inspire Resourcing Ltd; Mansfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency in Mansfield seeks a Claims Administrator to manage job files and client communications effectively. The role requires excellent customer service skills, attention to detail, and proficiency in Microsoft products. Applicants should be able to work under pressure, prioritize tasks, and contribute to ongoing process improvements. This is a full-time, permanent position.

Qualifications

• Experience in customer communication with a strong telephone manner.
• Proficient in administrative procedures.
• Ability to manage workload efficiently.

Responsibilities

• Set up and manage job files accurately.
• Communicate professionally with clients and technicians.
• Maintain focus on customer service and process improvements.

Skills

Customer communication

Administrative procedures

Teamwork

Time management

Microsoft Office

Attention to detail

Job description

Inspire Resourcing are currently recruiting for a Claims Administrator on behalf of our client in Mansfield.

Duties

• Set up new files, including electronic and manual records, for new work instructions received from clients and customers.
• Daily management, set up and accurate recording of dates for new and existing job files
• The production of daily work sheets and other documentation necessary for site visits
• Liaise with technicians and external providers where required to book relevant appointments
• Professionally handle customer and client enquiries and requests, ensuring that information is accurately recorded
• Assist with the deployment of staff to ensure that off-site and on-site requirements are effectively resourced
• Accurately record all data received during phone calls to individual customer files and ensure all colleagues and managers are aware of requests and discussions
• Proactively manage jobs to ensure all data is accurately recorded in a timely manner
• Take responsibility for own workload and prioritise this in accordance with the needs of the business and clients
• Proactively look for improvements in our processes to help improve efficiency and service delivery
• Providing excellent customer service, keeping customers informed of progress throughout
• Assist with the management of the end-to-end process of new and existing work

Requirements

• Experience in customer communication/involvement and excellent communication skills and telephone manner.
• Good understanding of administrative working procedures
• Ability to work effectively individually and as part of a team
• To be able to proactively manage workloads and complete tasks in a timely manner
• Computer literate with experience in the use of Microsoft products
• Ability to work under pressure and meet deadlines
• Strong attention to detail and ability to follow instructions carefully

Full time - Permanent