Claims Administrator

MPJ Recruitment; Bristol; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

A recruitment agency in Bristol is seeking a Claims Administrator to join their growing team. The role involves providing first-class customer service and managing property claims. The position offers a salary of £22,222 - £24,500 DOE along with a performance-related bonus and excellent progression opportunities. Candidates must have a minimum of 2 years' administration experience and strong communication skills.

Benefits

Enhanced contributory pension

Qualification funding after passing probation

Flexible benefits

Birthday holiday

Qualifications

• Minimum 2 years administration experience.
• Demonstrate personal and professional integrity.

Responsibilities

• Provide exceptional customer service at all times.
• Ensure adherence to client SLAs and KPIs.

Skills

Knowledge of property related claims

Excellent communication skills

High IT competency

Good organization skills

Ability to work under pressure

Attention to detail

Job description

Overview

Claims Administrator

Monday-Friday 9:00am-5:00pm (35 hours per week & hybrid working)

Salary - £22,222 - £24,500 DOE + bonus

Bristol

Do you have good administration & telephone based experience?

Are you looking to join a well established business with excellent progression opportunities?

Working within insurance & claims is a very exciting and rewarding career where no day is the same. We are currently looking to recruit a Claims Administrator to join our growing claims handling team, based in our Bristol office on a hybrid basis.

The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries.

Key Skills / Qualifications

• Excellent degree of knowledge of property related claims and principles
• Excellent communication skills, both oral and written, including telephone manner
• High degree of IT competency and literacy, with the ability to understand and operate internal bespoke systems quickly
• Demonstrate personal and professional integrity and lead by example
• Good organisation / time management skills
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Ability to use your own initiative and have a positive / enthusiastic attitude
• Attention to detail and accuracy of information
• Minimum 2 years administration experience

Responsibilities

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact
• To promote and support the TCF principles
• To ensure adherence to contractual/Client SLA's and KPI's

The Package

• Competitive starting salary
• Hybrid working
• Enhanced contributory pension
• Excellent growth & progression opportunities into different departments
• Qualification funding after passing probation (CII)
• Performance related bonus
• Flexible benefits
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme with interest free loans

Interested in knowing more?

CLICK APPLY.