Claims Adjuster

Focus Resourcing Group Careers; Portsmouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic recruitment agency in the UK is looking for Claims Adjusters to investigate and assess claims, determining liability while maintaining excellent customer service. Ideal candidates will have claims experience, preferably in insurance, and demonstrate strong negotiation and empathetic communication skills. The role offers a vibrant work environment focused on achieving results.

Qualifications

• Experience in pet insurance, travel, motor, or personal accident claims is desirable but not essential.
• Strong understanding of customer service and empathetic communication.
• Ability to work in a high-volume, results-focused environment.

Responsibilities

• Investigate and gather evidence to assess claims and determine liability.
• Negotiate settlements and empathize with claimants.
• Make recommendations to insurers and liaise with claimants, clients, and third parties.
• Adhere to SLAs and support in data analysis and reporting.
• Maintain positive internal and external relationships.

Skills

Customer service skills

Negotiation skills

Empathetic communication

Job description

We continue our exciting partnership with an industry leading client who is looking to add 4 x additional Claims Adjusters to their growing team.

In this diverse and fast‑paced role, you will be responsible for investigating and assessing claims to determine the extent of liability. You will collect and review evidence; inspect and assess damage details; and interview relevant parties, in order to make fair settlement decisions with the claimant.

The ideal candidate will have :

Experience in pet insurance, or travel, motor, or personal accident claims would be desirable but not essential.

Professional and diligent claims experience and a strong understanding of customer service.

Understanding of dealing empathetically with customers.

Positive, diligent, and determined mindset with a drive to succeed and develop.

Experience within a high‑volume, results‑focused customer service environment.

Experience operating within a regulated industry.

What you’ll be doing :

• Investigations and gathering evidence to assess claims and determine liability.
• Negotiating settlements and empathise when dealing with claimants.
• Making recommendations to insurers & liaising with claimants, clients, and third parties.
• Adhere to SLAs and support in data analysis and reporting.
• Maintaining positive internal and external relationships.