Claim Crime Prevention Consultant

Allianz; Birmingham; Hybrid; GBP 36,000; Full time

Job summary

A leading insurance provider is seeking a Claim Crime Prevention Consultant to protect the company from fraud throughout various offices in the UK. This hybrid role requires strong investigation and communication skills. The successful candidate will conduct fraud investigations and maintain excellent customer service. The position offers a starting salary of about £36k per annum and flexible benefits, ensuring a supportive work environment. Join to contribute to fraud prevention while developing valuable skills in a dynamic setting.

Benefits

Flexible holiday options

Annual performance related bonus

Contributory pension scheme

Retail discounts

Qualifications

• Attention to detail in investigation processes.
• Ability to maintain communication with customers.
• Experience with automated fraud detection systems.

Responsibilities

• Conduct fraud investigations from internal and external referrals.
• Manage the full investigation process from referral to outcome.
• Ensure consistent and acceptable service to all customers.

Skills

Established investigation skills

Logical and analytical thought process

Confident and effective communicator

Excellent time management

Problem identification and solution

Experience using machine learning

Relationship-building skills

Job description

Role Description

As a Claim Crime Prevention Consultant, this role offers the chance to make a significant impact by protecting the company from fraud, while developing valuable investigative and communication skills. You'll collaborate with various teams, enhancing teamwork and leadership abilities, and have opportunities for career growth. The varied environment keeps the work engaging, and you'll positively influence customer experience by ensuring fair case handling.

Location: This position can be in either of our Birmingham, Bournemouth or Leeds offices. This is a hybrid role with expectation of you attending office 2 days per month.

Salary Information

Circa £36k per annum

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

• Carry out fraud investigations on referrals from various internal & external sources, including but not limited to existing fraud systems, intelligence, and our claims teams, to identify cases appropriate for investigation.
• Maintain a portfolio and manage the full end to end investigation process, from referral to the final outcome.
• To deal with any correspondence and other paperwork as necessary, maintaining communication with our customer and third parties, keeping them up to date on progress to ensure next stages are understood and that any correspondence is effective and accurate.
• Escalate to Technical Controller where appropriate.
• To accurately record the value, cost, and trends in line with Fraud Database MI recording process to ensure that the overall business targets are tangible, and intelligence is accurate.
• Ensure a consistent and acceptable level of service is provided to all our customers, that any complaints or escalations are handled and concluded fairly and, where needed, appropriate feedback and action is taken to reduce the causes of complaints in line with our customer experience and Consumer Duty guidelines.
• Work with frontline teams to build skills and knowledge of fraud risks to support the business in developing a strong initial line of defence against fraud.
• Be confident in sharing experience and knowledge with other investigators to improve overall capability within the team.

Essential Skills

• Established investigation skills with excellent attention to detail
• A logical and analytical thought process.
• Confident and effective communicator with well‑developed customer service skills.
• Empathetic listener, able to adapt your communication style to get the best outcome for our customers and business.
• Excellent time management and organisational skills.
• Have great relationship‑building skills and share our passion for fighting fraud and protecting the business.
• Have a can‑do attitude and be keen to learn.
• Be able to proactively identify problems and constructively find solutions.
• Ideal candidates will have experience using machine learning to identify fraud patterns and natural language processing to analyse text data. Familiarity with automated fraud detection systems is essential for quick identification of suspicious activities.

We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.

Desirable Skills

• Experienced in a Senior Fraud investigation role
• Experience and knowledge of fraud prevention systems.
• Experience of handling home insurance building damage claims.
• Understanding of building defects, construction methods and use of materials, and how these respond to insurance perils.
• Experience of working with Loss Adjusters, Surveyors and Building Contractors to establish route cause of defects and damage.
• Experience in investigating and validating a variety of building damage claims, including scope, estimate, tender and billing stages.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from‑so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long‑term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications. [e-mail]

For any inquiries or to submit your application, please contact: Georgie Hill

If you are an at‑risk candidate facing potential redeployment, please include this information in your CV.

Closing date January 29th 2026

We reserve the right to close the advert early if we reach enough applications.