Civica Administrative Support Worker

Cwm Taf Morgannwg University Health Board; Bridgend; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A regional health organization in Bridgend is seeking a Civil Administrative Support Worker to provide essential administrative and clerical support for the District Nursing service. The successful candidate will manage patient records and handle inquiries while working a flexible schedule covering weekends and holidays. Candidates should possess strong IT skills and experience in a healthcare environment.

Benefits

Generous leave

Flexible work

Career growth opportunities

Ongoing learning and development

Qualifications

• Knowledge of secretarial or administrative procedures and systems.
• Sound knowledge of confidentiality requirements.
• Understanding of Community Healthcare.

Responsibilities

• Provide comprehensive administrative and clerical support.
• Handle face-to-face and telephone enquiries.
• Maintain electronic patient records.

Skills

Effective communication

Full range of IT skills

Welsh language skills at Level 3

Education

Vocational Level 3 or equivalent

Tools

Health Roster

WCP

Oracle Procurement

ESR

Malinko

Job description

Overview

The Civil Administrative Support Worker provides comprehensive administrative and clerical support for the Bridgend District Nursing service and the wider integrated health and social care team on a 7 day rota, including weekends, bank holidays and evenings. The post uses Civica Scheduling and a range of IT systems to support District Nursing patient caseload management. The post holder will work independently, have excellent communication skills, signpost to appropriate services when necessary, and be knowledgeable in CTM University Health Board policies and procedures.

The role will involve dealing with face-to-face and telephone enquiries, inputting data onto role-specific spreadsheets, supporting staff in IT use, and creating and maintaining electronic patient records in line with the Health Board records management and retention policy. The post holder will respond to complex queries and maintain professional relationships within the team and with patients and relatives.

This administrative role is pivotal in supporting the efficient and safe running of District Nursing services in Bridgend and will cover a 7 day service including weekends, bank holidays and evenings.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse region. With nearly 13,500 staff, CTM is one of Wales\'s largest employers. We are Team CTM, dedicated to patient care across Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. Our location offers access to South Wales, Cardiff, the Brecon Beacons, and the coastline at Ogmore.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting the region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and ongoing learning and development. CTM offers a welcoming, team-oriented workplace that values diversity and compassion.

Job responsibilities

Welsh Skills Desirable: This post is advertised as Welsh Desirable. It is not essential; Welsh language skills at Level 3 (speaking & listening, equivalent to CEFR B2) or above are advantageous for shortlisting and selection. No fluency requirement beyond basic conversations with patients. See Welsh Language Guidance for details.

Please see attached Job Description and person specification for main roles and responsibilities.

The Administrative role will be central to supporting the efficient and safe running of the District Nursing Service in Bridgend. The role covers a 7 day service, including weekends, Bank holidays and evenings, and offers the opportunity to be part of a friendly and welcoming team to support District Nursing teams to achieve the best outcomes for patients in the community setting.

Person Specification

Qualifications/Knowledge

• Knowledge of secretarial or administrative procedures and systems, including non-routine tasks such as answering queries, progress chasing, problem solving, acquired through experience and training to Vocational Level 3 or equivalent
• Sound knowledge and understanding of confidentiality
• Knowledge and understanding of Community Healthcare

Experience

• Previous experience in an NHS administrative or secretarial post
• Experience working in a busy office
• Experience dealing with sensitive and complex situations appropriately
• Experience using Health Board systems e.g. Health Roster, WCP, Oracle Procurement system, ESR, Malinko

Skills

• Effective and sensitive communication at all levels using a variety of media
• Full range of IT skills with good working knowledge of office applications, spreadsheets and database management
• Welsh language speaking/listening skills at Level 3 or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires submission for Disclosure to the DBS to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board