Cinema Supervisor

Box; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cinema chain is seeking a front-of-house supervisor to enhance customer service and guest experiences at a prominent London cinema. The role includes key holding and team leadership, ensuring smooth cinema operations, and training team members. Candidates should have a minimum of 2 years in a supervisory role and a positive approach to teamwork. Competitive pay scales include a starting rate of £13.85, increasing to £15 after a probation period, alongside additional benefits like staff screenings and 28 days of holiday.

Benefits

Staff cinema screenings

Free cinema tickets

Career progression opportunities

28 days holiday

Qualifications

• Minimum 2 years of experience in a front-of-house supervisory role.
• Positive and pro-active approach to teamwork.
• Some experience with cinema projection/AV hardware is preferred.

Responsibilities

• Key holder and shift leader on a daily basis.
• Ensure excellent customer service at all times.
• Work closely with management to ensure smooth operations.
• Assist with in-venue marketing initiatives.
• Guide and train Box Office team members.
• Ensure private screening events run smoothly.

Skills

Customer service excellence

Team leadership

Ticketing software experience

Knowledge of AV hardware

Job description

The successful candidate will help maintain excellent customer service, and enhance guests’ experience with each visit at London’s most iconic cinema.

• Full-time
• Permanent
• Weekend and evening work will be required with this role

Role responsibilities

• Key holder and shift leading on a day-to-day basis
• Provide excellent customer service at all times
• Work closely with the General Manager and Assistant Manager to ensure the smooth running of the cinema
• Assisting with In-venue marketing: windows/digital/posters
• Using your knowledge and experience to guide, support and train other members of the Box Office team
• Ensuring all private screening events run smoothly and to an excellent standard

Person specifications

• A minimum of 2 years’ experience in a front-of-house supervisory role
• Previous experience using ticketing software
• A positive and pro-active approach to working as a team
• Some experience working with cinema projection/AV hardware are preferred but not essential to this application
• London Living Wage employer – 3 month probation on £13.85 which (if passed) is increased to £15 per hour.
• Staff cinema screenings and free cinema tickets
• Career progression in hospitality management
• 28 days holiday

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The closing date for this position is 24/12/2025 at 23:59