Christmas Temporary Host

Harrods Careers; Cheltenham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury department store in Cheltenham is seeking a Christmas Temporary Host to ensure a pleasant dining experience for customers. The role involves taking and managing reservations while maximizing restaurant seating. Ideal candidates will have excellent communication skills, a strong focus on customer service, and the ability to handle pressure. This position offers competitive pay, developmental opportunities, and employee discounts.

Benefits

Competitive salary plus service charge

Great learning and development opportunities

Access to a staff canteen

Up to 33% Harrods discount

Qualifications

• Must be reliable and able to work well in a team.
• Ability to think on your feet in pressurised situations.
• Experience in a similar hospitality role preferred.

Responsibilities

• Ensure every customer enjoys a pleasant experience.
• Manage reservations and maximise covers.
• Work closely with the head host and management.

Skills

Excellent communication

Customer service focus

Teamwork

Job description

Overview

Christmas Temporary Host

We are now seeking a team of hospitality specialists to bring our vision to life and be part of something spectacular. This role will be a fixed term contract from 26th October 2025 to 10th January 2026. Join us in creating memorable experiences that will set the standard for luxury dining worldwide.

About the Role

The host role will be essential in ensuring that every customer enjoys a pleasant experience when visiting our restaurants, while also making sure seating and covers are always maximised.

You will also:

• Take and make reservations liaising regularly with the head host and reservations team to ensure all customer bookings are accurate and clear.
• Maximise covers through reservations and walk-ins, organising yourself efficiently, accommodating walk-ins without fear in taking risks as well as using waitlist where needed.
• Seating the guests according to the table plan, locating a table that is the right size for the guests, take the guests to the table, and give them menus.
• Work with the head host and the management team to ensure the smooth running of the restaurant and day to day service.

About You

You are an excellent communicator and customer service focused, enjoying greeting customers in a warm and friendly manner remaining attentive throughout their visit, and providing customers with a prompt and efficient service.

You are cool, calm, collected even in pressurised situations and able to think on your feet. You are also reliable and work well in a team, being a good listener and supporting others.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive:

• A competitive salary plus service charge.
• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise.
• Great career opportunities in multiple locations around the UK and going international.
• This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.
• Access to a staff Canteen.
• Up to 33% Harrods discount.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Fixed Term

Department: Restaurants and Kitchens (John Barton)