Christmas Customer Hybrid - Zone A

Boots Opticians; Poole; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Poole is seeking a Retail Operations Assistant for the festive season. This role involves picking and packing orders, managing stock, and supporting the team to achieve targets. Ideal candidates are fast-paced, team-oriented, and have good customer service skills. Full training is provided with potential for permanent positions based on performance.

Benefits

Generous employee discounts

24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Enjoy following process and working quickly while staying precise.
• Self-motivated and focused on achieving individual targets.
• Collaborative mindset to help meet overall store goals.
• Ability to stand, walk, and lift for extended periods.
• Comfortable with using new technology.
• Friendly attitude and willingness to assist customers.

Responsibilities

• Pick and pack online orders using handheld devices.
• Assist with incoming deliveries, unloading, and sorting stock.
• Manage the shelves for stock organization.
• Work to daily targets for team goals.
• Occasional customer interaction on the shop floor.

Skills

Speed & Accuracy

Target-Driven

Team Player

Physical Stamina

Tech-Savvy

Customer Service Skills

Job description

Overview

The salary for this role is £12.40 per hour

The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy and dedication of our operations team. As a Retail Operations Assistant, you'll be at the heart of the action, picking and packing orders to ensure every customer receives the high-end festive experience they love and deserve - helping create moments that lead to a happily ever after.

This role is a great opportunity whether you're just starting out in your career or have retail or warehouse experience and want a fresh challenge. If you enjoy meeting personal goals and being part of a supportive team, this is the position for you.

Whilst this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.

About the role

You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:

• Picking and Packing: You will pick and pack online orders using handheld devices.
• Delivery Assistance: You will assist with incoming deliveries, unloading and sorting stock.
• Stock Management: You will manage the shelves to ensure they are well-stocked, and everything is in the right place.
• Working to Targets: You will work to stretching daily targets, contributing to your overall team goal.
• Customer Interaction: Whilst this is a behind-the-scenes role, you'll occasionally interact with customers on the shop floor, answering questions or jumping on the tills when required.

Want more insight into the role? Watch this short video where Claire gives you a sneak peek of what it’s like behind the scenes!

What you\'ll need to have

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Speed & Accuracy: You need to enjoy following process, working quickly whilst staying precise.
• Target-Driven: You need to be self-motivated and focused to achieve your individual targets.
• Team Player: A collaborative, one-team mindset is key to helping each other meet your overall store goals and have fun along the way.
• Physical Stamina: You\'ll be on your feet, standing, walking and lifting. If you\'re ready to stay busy and active, this is the role for you!
• Tech-Savvy: You need to be comfortable learning about and using new technology, including handheld mobile devices.
• Customer Service Skills: While your main focus will be in the stock room, a friendly attitude and willingness to help customers is a must!

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don\'t match these additional criteria:

• Experience in a retail or warehouse environment
• Experience using hand-held scanners or inventory systems
• Familiar with the products Boots sells so you can quickly identify them to pack online boots.com orders.

Career development

Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories here

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What\'s next

If you\'re up for a challenge, enjoy working in a team, and are ready to make an impact, apply now! If your application is successful, we will be in contact with you to attend an in-person interview within the next 14 days.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Need To Know

We are now recruiting Operations Assistants for our Poole, High Street store.

• Start date: 13th October 2025 onwards
• Shifts available between 07:00 and 18:00, may include weekends
• Available shift patterns: 07:00-16:00, 08:00-17:00, 09:00-18:00, 07:00-11:00, 08:00-13:00, 09:00-14:00, 10:00-16:00, 12:00-17:30

Please note that due to the anticipated volume of applications, we will close the advert when we have met our requirements.

Location and region

Store: 1469 - POOLE, 190-196 High Street, Poole, Dorset, UK

Region: 8 - South | Area: 183 - Dorset