Christmas Customer Advisor

Boots; Cookstown; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail chain is seeking Christmas Customer Advisors in Cookstown. In this part-time seasonal position, you will engage with customers, assist with transactions, and support store operations. Ideal candidates will have strong customer service skills and be available during busy holiday periods. The role offers flexible shifts and opportunities for growth within the company.

Benefits

Generous employee discounts

24/7 counselling and support

Maternity/Paternity/Adoption gift card

Qualifications

• Available to work Bank Holidays including Black Friday and Christmas.
• Comfortable approaching customers and providing personalized experiences.
• Ability to balance customer care with operational tasks.
• Ability to learn and use technology like tills and self-checkouts.
• Collaborative mindset to help achieve store goals.
• Ability to be on feet, standing, walking, and lifting.
• Enthusiastic about Boots ethos and products.

Responsibilities

• Offer thoughtful advice to customers and ensure enjoyable experiences.
• Contribute to transactions and support self-checkout.
• Keep shelves full during peak season.
• Ensure store areas are well-presented.
• Assist with online order deliveries and packing as needed.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

261695BR Christmas Customer Advisor – Cookstown, 5-7 James Street. Fixed Term Part-time. The salary for this role is £12.40 per hour.

The festive season at Boots is a busy and important time. As a Christmas Customer Assistant, you will be at the heart of the action, greeting customers, offering product and gift advice, and creating a memorable experience that encourages repeat visits.

This is a great opportunity whether you are starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be potential for a permanent role later depending on local opportunities.

About the role

You will work in a Boots store, reporting to the Assistant or Store Manager. Your responsibilities include:

• Customer Interaction: Offer thoughtful advice, recommend products, highlight offers and ensure customers have an enjoyable shopping experience.
• Till Operation: Contribute energy and efficiency to transactions, including wrapping at the counter and supporting self-checkout.
• Stock Management: Keep shelves full so customers can find what they need during the peak season.
• Store Presentation: Ensure areas look their best at all times.
• Online Order Support: Assist with deliveries, picking and packing for online orders as needed.

What you'll need to have

Full training is provided, but these are the essential skills or experience needed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Ability to balance customer care with daily shop floor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: A collaborative, one-team mindset to help achieve store goals.
• Physical Stamina: Ability to be on your feet, standing, walking and lifting.
• Brand Ambassador: Enthusiastic about Boots ethos, products and services.

It would be great if you also have

These are desirable but not essential; applications from candidates not meeting these criteria are welcome.

• Experience in a retail or customer-facing environment
• Familiarity with Boots products and services to assist customers

Career development

There are opportunities to grow with us, whether within retail or pharmacy, and potentially move into store leadership or support office roles. Check out success stories for inspiration.

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We offer additional benefits that provide flexibility. Exclusions may apply; salary estimates on third-party sites are not provided or endorsed by Boots.

Why Boots

We foster a working environment that values inclusion and diversity and is committed to equality of opportunity. We are dedicated to providing a positive and inclusive workplace for all. We strive to change for the better with you.

What's next

If you’re ready to make someone’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within 14 days. We can provide reasonable adjustments to help you during the application and interview process.

Need To Know

We are recruiting Christmas Customer Advisors for our Cookstown store. We are looking for candidates to start from October 2025 onwards. Shifts may include weekends and run between 9:00 and 17:00. Exact shift patterns will be discussed at interview. The advert may close early if requirements are met.

Other details

Business Area: Retail | Function: Christmas | Keywords: Retail, Stores, Customer, Customer Service, Store, Sales, Retail Sales, Cash Handling, Stock, Seasonal, Christmas, Temporary, Counter Sales, picking, packaging, distribution, operations, assistant, UK

Hours per week 6

Store 1575 - COOKSTOWN