Change Manager - GCP/GBP

American Express Global Business Travel; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global travel management company in London is seeking a Change Manager to design and execute change strategies within Commercial teams. The ideal candidate will have over 5 years of experience in change management, possess strong communication and interpersonal skills, and be adept at navigating complex stakeholder environments. This role offers flexible benefits, travel perks, and the chance to make a significant impact in a collaborative culture.

Benefits

Flexible benefits

Travel perks

Access to learning courses

Inclusion groups

Wellbeing resources

Qualifications

• 5+ years in change management roles.
• Experience in post-merger integration, sales transformation, or cost-reduction.
• Familiarity with organisational design and cultural change.

Responsibilities

• Define and enable sign off of change strategy.
• Collaborate with Project Managers and Strategy Leads.
• Train managers on change leadership practices.

Skills

Change management

Communication skills

Interpersonal skills

Stakeholder management

People-centric transformation

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Commercial (GCP /GBP * ) Change Manager will be responsible for design ing and execut ing change strategies that minimise disruption, embed new capabilities, and help Commercial teams and leaders embrace new ways of working

The candidate requires proactive communicat ion skills , is experienced in people-centric transformation, and comfortable navigating cross‑functional complexity with senior commercial stakeholders

What You'll Do:

• Responsible for defining, documenting and enabling sign off of the overarching commercial change strategy for key strategic programs and initiatives .

• Typical programs and initiatives involve technology enablement and process centralisation amongst other areas.

• The change strategy should be underpinned by a comprehensive change roadmap. The Commercial (GCP /GBP ) Change Lead will need to work with the individual P roject L eads , Project Managers and S trategy Leads to create this roadmap

• The change strategy will be underpinned by :

• A training strategy and approach – working with our L &D team

• A communications strategy and approach

• A n adoption and tracking strategy and approach

• The Commercial (GCP /GBP ) Change Lead will need to c ollaborat e closely with other enterprise functions such as, HR (L&D , functional ), Marketing and Commercial leaders (e.g. CGMs, VPs and Directors) to execute on the change strategy .

• Commercial (GCP /GBP ) Change Lead will need to support leadership communication around strategic rationale roadmaps and clear articulation of the benefits . This will include client facing communications.

• Translate strategy into commercial -relevant messaging to equip Commercial leaders with clear narratives and talking points to communicate the value of change to their clients . Comms may be executed by the Communications team.

• Train managers and initiative owners on change leadership practices , with focusing on driving adoption in Commercial teams

• Anticipate and address resistance within Commercial teams by providing practical tools, coaching, and success stories that reinforce the benefits of new ways of working

• Build trusted relationships with Commercial VPs and Directors , CGMs, and project sponsors

• Support change champions and leaders in managing localised adoption and resistance

What We're Looking For:

• 5+ years in change management roles, including experience in post‑merger integration, offshoring, sales transformation or cost‑reduction programmes

• Strong understanding of people implications during restructures, centralisation, new go‑to‑market approaches and international delivery model shifts

• Prior experience supporting transformation in SaaS, managed services, or corporate travel/booking environments preferred

• Familiarity with organisational design, sales enablement, and cultural change

• Exceptional interpersonal and stakeholder management skills, including comfort working with executives and HR business partners.

• Strong understanding of commercial and sales functions, including dynamics of client relationship management, sales cycles, revenue growth levers.

Location

London, United Kingdom

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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What if I don't meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;