Change Manager

QinetiQ; Lincoln; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading defence technology firm is seeking a Change Manager at their Lincoln facility. The role involves overseeing change management processes, ensuring adherence to ITIL best practices, and collaborating with team members to enhance service delivery. Candidates should possess strong customer service experience, administration skills, and hold an ITIL 4 Foundation certification. The position offers a dynamic working environment in a diverse and inclusive workplace culture.

Benefits

Matched contribution pension scheme

Generous holiday allowance

Health Cash Plan options

Private Medical Insurance

Employee discount portal

Volunteering opportunities

Qualifications

• Experience in Continuous Service Improvement and Change Management is essential.
• Ability to produce management information for stakeholders.
• Experience under ITIL best practices for change management.

Responsibilities

• Manage the implementation of change management processes.
• Ensure documentation is maintained under document control.
• Collaborate with team members for service improvement.

Skills

Customer service experience

Administration skills

Reporting and analytics skills

Service delivery skills

Relationship management skills

Education

ITIL 4 Foundation certification

Job description

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The Role

:
As a Change Manager, you will join a team based at RAF Waddington, Lincolnshire, responsible for overseeing and managing the day-to-day implementation and management of the change management process.

Day-to-day, you will ensure that changes to the IT infrastructure and services are executed smoothly, minimizing disruptions and adhering to ITIL best practices.

Your responsibilities will include:

1. Applying ITIL best practices for change management following established workflows and operating procedures.
2. Ensuring that all process and policy documentation is maintained under document control, delivering consistent and high-quality service to the customer.
3. Collaborating with team members and contributing towards service improvement opportunities.
4. Producing management information for all stakeholders of the supported applications, products, and services.
5. Producing reports and ensuring all standards and regulatory compliance practices are adhered to.
6. Updating training, creating awareness, and publicizing new change management capabilities.

Essential experience of the Change Manager:

• Strong customer service experience with strong administration skills.
• Previous experience of Continuous Service Improvement and Change Management.
• A good understanding of reporting and analytics skills that provide clear insights.
• ITIL 4 Foundation certification.
• Strong service delivery skills and relationship management skills.

Essential qualifications for the Change Manager:

We value diversity and do not have a fixed idea regarding background or education. If you can demonstrate the required experience and a willingness to learn, we want to hear from you.

This role is 37 hours per week, based at Lincoln, and is fully on-site.

Lincoln

The Lincoln facility is integral to advancing defence technology and providing innovative solutions to meet modern military demands. It often collaborates with other defence organisations, academia, and government agencies to foster innovation and develop complex defence solutions.

Why Join QinetiQ?

As we expand into new markets worldwide, there has never been a more exciting time to join QinetiQ. Our success formula is our appetite for innovation and the courage to tackle complex challenges.

As a QinetiQ employee, you'll experience a unique working environment where teams from diverse backgrounds collaborate openly. You'll see how sharing different perspectives, disciplines, and technologies leads to solving complex problems in an inclusive environment where you can be authentic, feel valued, and reach your full potential. Visit our website to learn more about our diverse and inclusive workplace culture.

Our Benefits

• Matched contribution pension scheme, with life assurance.
• Generous holiday allowance, with options to purchase additional days.
• Options to join Health Cash Plan, Private Medical Insurance, and Dental Insurance.
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets, and more.
• Support for the Armed Forces community through the Armed Forces Covenant and Gold Award in the Defence Employer Recognition Scheme.
• Volunteering opportunities to help charities and local communities.

Our Recruitment Process:

We aim to make our recruitment process inclusive and to bring out the best in our candidates by creating a supportive environment. If you have a disability or health condition affecting your assessment, please discuss reasonable adjustments with your Recruiter.

Many roles require national security vetting. If you already hold the appropriate clearance, it may transfer upon appointment. Some roles have additional restrictions based on nationality.

Please note that all applicants must be willing to undergo DV Clearance.