Change Engagement Lead

Pontoon; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading employment consultancy is seeking a Change Engagement Lead to manage communication strategies across digital transitions. This role collaborates with teams to ensure effective messaging and user engagement. Key responsibilities include overseeing content production, managing campaigns, and enhancing engagement. The ideal candidate has extensive experience in change management and is skilled in developing multi-channel communication strategies. The position is located in Warwick with a 6-month contract.

Qualifications

• Broad experience in change management across construction, delivery, IT, and technical change.
• Ability to influence diverse stakeholder groups.
• Skilled in multi-channel communication content creation.

Responsibilities

• Own the transformation and change engagement strategy.
• Plan and manage communication campaigns for digital products.
• Create engaging formats like webinars and podcasts.

Skills

Strong planning and organisation

Adaptability to communication styles

Engagement capabilities

Content development

Stakeholder management

Job description

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Job Title: Change Engagement Lead

Location: Warwick - once per week

Contract: 6 months with possibility for extension

Job Purpose

The Change Engagement Lead is responsible for shaping and delivering the communication and engagement strategy across the change, transformation, and digital landscape within the organisation. This role ensures that all digital, change, and transformation initiatives are clearly communicated, widely understood, and positively received.

The role holder will create and implement a strategic engagement plan that delivers consistent messaging, a clear tone of voice, and an enhanced user experience for employees. This will ensure alignment in narratives across teams, establish a single source of information, and strengthen engagement and adoption of change. It will also help build trust, understanding, and a sense of belonging throughout the transformation journey.

Working closely with central communications, change managers, product teams, and key business stakeholders, the Change Engagement Lead ensures that messages are consistent, on‑brand, and tailored to the needs of different audiences.

This role is pivotal in increasing awareness, trust, and engagement across the organisation, as well as supporting the successful adoption of change at all levels.

Key Accountabilities

Strategic Communication Planning

• Own the transformation and change engagement strategy at a portfolio level.
• Align messaging with strategic goals and wider organisational transformation initiatives.
• Plan and manage communication campaigns to support transformation progress, digital product launches, and individual change initiatives.

Content Development and Management

• Create or oversee the production of high‑quality content, including newsletters, videos, articles, intranet updates, and presentations.
• Ensure consistency in tone, language, and branding across all communication materials.
• Maintain the digital hub and intranet presence as the central source of information for digital change.

Engagement and Stakeholder Management

• Design and deliver engaging formats such as webinars, podcasts, and virtual events to bring digital change to life.
• Develop and maintain stakeholder feedback mechanisms and engagement metrics.
• Support the engagement needs of digital, change, and transformation teams, including internal updates and leadership communications.

Collaboration and Continuous Improvement

• Collaborate closely with the central communications team to ensure coordinated and aligned messaging.
• Champion best practice in digital communication and employee engagement.
• Continuously enhance communication tools, templates, and channels based on feedback and outcomes.

Knowledge, Experience and Technical Know‑How

• Broad experience across multiple change domains, including construction, delivery, IT, people, transformation, comms & engagement, data, and technical change.
• Ability to adapt communication style to diverse stakeholder groups, influencing and securing buy‑in at all levels.
• Strong planning, organisation, and engagement capabilities, with a deep understanding of stakeholder dynamics.
• Skilled in designing and executing multi‑channel communication content‑articles, videos, podcasts, webinars, events, and live sessions.
• Demonstrated ability to lead communications that create a "single voice" and enhance user experience.
• Effective negotiator with the ability to overcome resistance and drive commitment to change.
• Able to support teams and individuals through transition periods, ensuring smooth and successful adoption of new ways of working.
• Experience collaborating with workforce strategy teams to shape training needs and support strategy implementation.

Apply Now! Your next great adventure awaits!

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