Centre Support Advisor

Borough of Havering; Romford; On-site; GBP 31,000 - 34,000; Full time

Job summary

A local government authority in Romford is looking for a Centre Support Advisor. This role involves providing excellent customer service through various channels, enrolling learners, and supporting teachers with administrative tasks. The ideal candidate will possess strong English and Maths skills, have customer service experience, and be proficient with Microsoft Word and Excel. Flexibility and attention to detail are essential, as work may be pressurised due to busy centre environments.

Qualifications

• Demonstrate English and Maths skills at level 2.
• Experience in customer service both in person and over the telephone.
• High degree of Word and Excel skills including the use of formulas.
• Excellent keyboard skills and attention to detail.
• Must be flexible with the ability to work independently.
• Full driving licence and access to a car or alternative travel arrangements.

Responsibilities

• Answer enquiries via telephone, face-to-face, and email providing excellent customer service.
• Enroll learners and handle financial payments accurately.
• Provide administrative support to teachers and managers.

Skills

Customer service experience

English and Maths skills at level 2

Proficiency in Word and Excel

Verbal and written communication skills

Attention to detail

Teamwork experience

Flexibility and independence

Job description

Description

Centre Support Advisor - Salary - Grade 4 (31611 - 33987pa)

The successful applicant will be required to work flexibly from different centres in the Borough on a roster basis including Evenings and Saturdays as we offer daytime and evening courses on weekdays and daytime Saturday courses. Our centres can get extremely busy so at times the work is pressurised but it is also interesting and offers variety. You will be answering enquiries on the telephone dealing with customers face to face and by email ensuring you deliver excellent customer service at all times. You will be enrolling learners making sure that you pay particular attention to detail and you will be taking financial payments so a good working understanding of maths is required. You will provide administrative support to teachers and managers in an interesting busy and varied role where no two days are alike so you must be able to respond flexibly to change and stay calm in busy situations.

The successful candidate should hold the following criteria :

• Must be able to demonstrate English and Maths skills at level 2
• Experienced in customer services both in person and over the telephone
• Must have a high degree of skill and experience of Word and Excel (including the use of formulas)
• Excellent keyboard skills
• Have excellent verbal and written communication skills
• Experience of working as part of a team
• Experience of processing payments from customers
• Experience of working in an education setting is desirable but not essential
• Must have excellent attention to detail skills
• Must be flexible and have the ability to work independently
• Full driving licence and access to a car or alternative travel arrangement are necessary

Additional Information

We want everyone to choose Havering. When you apply for a job with us your application is considered on its merits regardless of your age disability ethnicity faith gender identity or sexual orientation. Our residents and service users come from all walks of life and so do our employees. Find out what it means to Choose Havering.

The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children young people and vulnerable adults. If you are appointed to a job that involves working with these groups you may be subject to a Disclosure and Barring Service (DBS) check.

Please attach your supporting statement explaining in no more than x2 A4 sides why and how you meet the criteria for this role.

Please DO NOT attach a CV as this will not be considered.

We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload.

Please view Job Profile here

If you have any questions about the post please contact Natalie McAneny on or by email on

The closing date for the receipt of applications is 26 / 10 / 2025 however interest in this job may be high and we therefore reserve the right to close the vacancy early.

You will be notified if your application has been date to be confirmed.

Required Experience :

Unclear Seniority

Key Skills

• Channel Marketing
• Accounting Tally
• CSS
• Corporate Risk Management
• Hibernate
• Brokerage

Employment Type

Full-Time

Experience

years

Vacancy

1