Centre Manager

Halfords; South Kesteven; On-site; GBP 34,000 - 41,000; Full time

Job summary

A leading automotive service provider in South Kesteven is seeking an Autocentre Manager to lead the team and ensure excellent customer satisfaction. The ideal candidate will possess strong leadership skills and experience in delivering high customer satisfaction. Responsibilities include coaching team members, ensuring compliance with health and safety standards, and managing sales KPIs. Competitive salary between £34,203 - £40,823 per annum plus bonuses and benefits such as annual leave and product discounts.

Benefits

5.6 weeks annual leave

50% off garage bills

25% off most products

Discounts on groceries and more

Family & Friends Discount Events

Cycle to Work Scheme

Financial planning support

GP Access

Health Cash Plan

Pension Scheme

Life Assurance

Hybrid training

Responsibilities

• Lead the team to success while ensuring excellent customer experiences.
• Deliver high customer satisfaction through effective management.
• Coach and develop team with in-the-moment training.
• Meet compliance standards related to Health and Safety.
• Manage high sales turnover and meet KPIs.
• Communicate effectively with team and customers.
• Utilize IT systems for operational needs.
• Effectively manage time to meet work demands.
• Maintain a valid driving license.

Skills

Leadership and team management

Customer satisfaction

Coaching and team development

Compliance with Health and Safety standards

Sales management

Communication skills

IT proficiency

Time management

Driving license

Job description

Job Overview

We’re the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance, and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Role Summary

Ready for the next step in your career as an Autocentre Manager with the UK's largest Automotive service, maintenance and repair business. You will play a vital role in leading the team to success and providing an excellent customer journey and satisfaction.

Key Responsibilities & Skills

• Fantastic leadership and team management skills within the automotive or similar industry.
• Experience delivering high customer satisfaction and displaying effective management.
• Engaging and motivational, coaching-based approach to team development and able to provide in-the-moment training.
• Experience of meeting compliance standards across Health and Safety.
• Experienced with high sales turnover and managing KPI’s.
• Excellent communication skills, verbally and written.
• IT Proficient, with a willingness to learn in-house systems.
• Good time management.
• A current valid driving licence.

Compensation & Hours

• £34,203 - £40,823 per annum.
• Average uncapped bonus of £10,800 per year (with potential to earn more).
• 5 days a week (This centre is closed on Sundays).
• Earn extra with our refer a friend scheme – T&C's Apply.

Benefits

• 5.6 weeks’ annual leave.
• Up to 50% off garage bills in our Autocentres and 25% off most Halfords products in our retail stores.
• Discounts on everything from groceries, shopping, insurance, days out, restaurants and more.
• Family & Friends Discount Events.
• Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme.
• Financial planning support via Wagestream – access up to 30% of your salary in advance.
• GP Access.
• Health Cash Plan – to access wellbeing services and claim back healthcare costs.
• Pension Scheme & Life Assurance.
• Hybrid training plus the ATA & MOT Tester Qualifications.