Centre and Student Services Assistant - Stockwell Centre

Morley College; City of Westminster; On-site; GBP 25,000 - 32,000; Full time

Job summary

A creative college in London seeks a motivated Student Services Assistant to provide front-line support. Responsibilities include managing reception, assisting with enrolment, and ensuring a welcoming environment for students. The ideal candidate will demonstrate excellent customer service and strong organisational abilities. Opportunities for professional development and competitive benefits are provided.

Benefits

Competitive salary

Generous annual leave allowance

Professional development opportunities

Local Government pension scheme

Employee retail savings platform

Discount on Morley courses

Season ticket loans

Cycle to work scheme

On site cafeterias

Access to events and exhibitions

Qualifications

• Must be friendly and approachable, committed to excellent customer service.
• Flexible and reliable, able to work Saturday shifts and weekday evenings.
• Highly organised with strong administrative and IT skills.

Responsibilities

• Provide front-line student support, ensuring a welcoming environment.
• Manage reception duties, including evenings and Saturdays.
• Support enrolment and marketing activities.

Skills

Excellent customer service

Strong organisational skills

Ability to manage administrative tasks

Experience supporting learners with diverse needs

Job description

We are seeking a highly motivated and dedicated Student Services Assistant to join our team at the Stockwell Centre. This is a vital front‑line role, providing excellent support to students, staff, and partners. You will be the first point of contact for learners, many of whom have limited English proficiency and additional support needs. The role requires excellent customer service, strong organisational skills, and the ability to manage a wide range of administrative and operational tasks.

Responsibilities

• Provide front‑line student support, ensuring a welcoming and inclusive environment.
• Manage reception duties, including weekday evenings and Saturdays (time off in lieu will be provided).
• Support enrolment, recruitment, and marketing activities.
• Provide administrative support for course delivery and centre operations.
• Assist with IT troubleshooting and general enquiries.
• Coordinate events and support community engagement initiatives.
• Ensure smooth day‑to‑day running of the Centre, including responding to operational requests.
• The chance to make a real difference to learners, the local community, and partner organisations.

Qualifications & Skills

• Friendly, approachable, and committed to excellent customer service.
• Flexible and reliable, with the ability to work Saturday shifts and weekday evenings (with time off in lieu).
• Highly organised with strong administrative and IT skills.
• Confident in handling a variety of tasks and responding to operational challenges.
• Able to work effectively both independently and as part of a team.
• Experienced in supporting learners with diverse needs (desirable).

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Generous annual leave allowance (38 days) plus Bank Holidays.
• Christmas closure period.
• Excellent Local Government pension scheme with generous employer contributions.
• Access to an employee retail savings platform, offering significant discounts at most major retailers.
• 100% discount on the cost of undertaking a Morley course of your choice.
• Season ticket loans and cycle to work scheme.
• On site cafeterias.
• A busy events calendar, offering you the chance to attend regular Morley creative exhibitions, student awards, dances, concerts and more.
• A lovely work environment, surrounded by creative arts, music and friendly, helpful colleagues.

About Morley College

About Community Learning at Morley Morley's community learning service is responsible for delivering courses and engagement activities for our most vulnerable communities, across the boroughs of Lambeth and Kensington & Chelsea. This provision continues the socially driven mission of our founders, Emma Cons and Samuel Morley, who created the college to help address local disadvantages. The community learning service works in partnership with local authorities, children's centres, and voluntary sector organisations in order to reach local residents who may lack the confidence, skills or financial resources to enrol at our three larger college centres. About Morley College Morley College London is a creative college, based around three main centres - North Kensington, Chelsea and Waterloo delivering accredited and non‑accredited courses to the people of London. As well as joining a creative, innovative leading London College focused on social justice and providing excellent teaching and learning opportunities for all, there are plenty of other rewards for working at Morley College London:

If you want to make a difference and believe in the power of learning to build connections, community and skills, we'd love you to join us.