CDH Porter

John Lewis Partnership; Whitchurch; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Customer Delivery Porter to represent their brand. You'll assist with deliveries, install products, and maintain safety standards. Applicants should be physically capable and have excellent customer service skills, with training provided for product installation. This full-time temporary role offers competitive pay and evening premiums.

Qualifications

• Ability to cope with physical requirements of delivering large items.
• Great customer service as priority.

Responsibilities

• Serve as an ambassador for customer service.
• Assist in loading deliveries with the warehouse team.
• Install products efficiently and demonstrate how they work.
• Maintain a safe working environment.

Skills

Physical stamina

Customer service skills

Job description

Overview

ABOUT THE ROLE As a Customer Delivery Porter you'll be the face of the John Lewis & Partners brand. You'll maintain a safe working environment by adhering to safety regulations in our customers’ homes.

This non-driver role is a great opportunity for those looking to develop their career in one of our Customer Delivery Hubs. You will need to complete a 13-week Porter training programme and, once completed, you'll be able to successfully install products including wet connections, TV and Advance Audio Installations.

At the end of the 13-weeks you will be assessed on the above elements to obtain your Installer Porter qualification. If you join us from 5th October 2025, in addition to your contractual pay, any time worked between 18:00 - 22:00 will attract an Evening Premium at a rate of £2.50 per hour, and any time worked between 22:00 - 06:00 will attract a Night Premium at a rate of £3.50 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Due to working time regulations, applicants must be 18 years or over to apply.

Responsibilities

• Being an ambassador for the John Lewis brand with great customer service as your number one priority.
• Helping load up your lorry with the days deliveries working alongside the warehouse team.
• Demonstrating great respect and courtesy for the customer's home and handle unexpected situations to find the best possible solution for your customers.
• Installing products efficiently and quickly for our customers and demonstrating how they work once installed.
• Keeping up to date with new products and technologies to help you perform your role at your best.
• Maintaining a safe working environment.

Essential skills / experience

• Able to cope with the physical requirements of the role (you will spend a lot of time delivering large items such as sofas, white goods, sports equipment, furniture, beds, and mattresses).

Desirable skills / experience

• Previous experience in a customer facing role.
• Previous experience of the installation of white goods, building of furniture or associated skills.

Closing Date: September 25, 2025

Pay: £12.45 Hourly

Contract Type: Temporary

Hours of Work: Full Time work (41 hours per week) across four shifts between Monday to Saturday 06:00 - 17:00.

Job Level: Partnership Level 10

Where You'll Be Working: Stanley Green Customer Delivery Hub (John Lewis & Partners), Epsom Avenue, Wilmslow, Cheshire, SK9 3RN

The Partnership

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.