CBS Advisor - Retail

Rullion Managed Services; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading customer service provider in Manchester is looking for a Customer Service Advisor to join their dynamic team. You will provide customer support across multiple departments, requiring essential experience in IT systems and previous customer-facing roles. The position offers a competitive hourly pay rate and comprehensive training, while working in a state-of-the-art facility close to public transport.

Benefits

State-of-the-art facilities

Fully equipped gym

On-site coffeehouse

Qualifications

• Previous experience in a contact centre or customer-facing role is essential.
• Solid understanding of IT systems required.
• DBS and Basic Credit Check required.

Responsibilities

• Manage inbound queries from customers using various systems.
• Resolve inquiries efficiently in a timely manner.

Skills

Customer support experience

IT systems knowledge

Communication skills

Job description

Customer Service Advisor - Retail

Pay Rate: £12.60 per hour (weekly pay)

Contract Length: Until Jan 2026

Start Date: 10th of November 2025

Location: Manchester City Centre (Office-Based)

Background Checks: DBS and Basic Credit Check Required

Join the Coop Group in Manchester as a Customer Service Advisor and become an integral part of their dynamic team in central Manchester. In this role, you will provide invaluable customer support across Coop's Membership & Ecommerce / Food departments. While comprehensive training will be provided, a solid understanding of IT systems and previous experience in a contact centre or customer‑facing role are essential.

The office is conveniently located just 2 minutes away from Victoria train and tram station and 3 minutes away from Shudehill bus station. We offer state‑of‑the‑art facilities, including a fully equipped gym, coffeehouse, as well as a shop and post office.

Working Hours

• 37.5 hours per week on a rotational basis.
• First and second weeks: Monday - Friday, 9 am - 5 pm for training.
• Weekend working is required (1.5 weekends in 3 with pre‑arranged lieu days during the week).
• After training, engage in diverse shift patterns, including:

Monday-Friday: (Apply online only), (Apply online only), (Apply online only).

Saturday-Sunday: (Apply online only), 12:00‑20:00.

Key Responsibilities

• Manage inbound queries from customers, members, colleagues, and suppliers using various systems and processes to resolve inquiries efficiently.