CBS Advisor - Colleague Contact Team

Co-op; Manchester; Hybrid; GBP 25,000; Full time

Job summary

A leading retail organization is seeking a CBS Advisor for their Colleague Contact Team in Manchester. This hybrid role involves responding to colleague queries, providing administrative support, and building relationships within the business. Ideal candidates should have strong organizational and communication skills, along with confidence in using IT systems. The position offers a competitive salary, annual bonus, and comprehensive benefits, including a pension plan and access to a subsidised gym. This is a great opportunity to develop a career in HR.

Benefits

Annual bonus based on performance

28 days holiday plus bank holidays

Pension with 10% employer contributions

Subsidised onsite gym

30% discount on Co-op products

Access to virtual healthcare

Training and support for career development

Cycle-to-work scheme

Qualifications

• Great organisational skills with a high level of attention to detail.
• Strong communication skills and professionalism in sensitive situations.
• Ability to confidently use various IT systems including Microsoft Office.

Responsibilities

• Respond to queries and deal with requests professionally.
• Provide high-quality telephony and administrative support.
• Build and maintain relationships with key partners.
• Identify ways to improve processes and workflows.
• Meet key performance indicators as a team and individually.

Skills

Organisational skills

Communication skills

IT skills

Tools

Microsoft Office Suite

Job description

CBS Advisor - Colleague Contact Team

£24,570 full-time equivalent (FTE) plus great benefits (Work Level 6C)
Part time 30 hours
Manchester city centre – in this role you’ll work in a hybrid way splitting your time between home and the office (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy), initial training will take place on site

We’re looking for a HR Shared Services Adviser to join the Colleague Contact team within our wider Co‑op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co‑op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member‑owners every day’.

Why this role matters

You’ll provide high-quality telephone, administrative and systems support to all colleagues throughout the Co‑op, as well as our external customers. This is a fast‑paced and varied role, and if you have the administrative ability and natural people skills that we need, then we can offer you the chance to build your profile and develop a career within HR, whilst gaining invaluable experience across a wide range of business areas in our Co‑op.

What you’ll do

• Respond to queries and deal with requests professionally and sensitively
• Provide a high‑quality telephony and administrative support to our colleagues
• Build and maintain relationships with key partners across the CBS and the wider business
• Spot opportunities to improve processes and streamline ways of working
• Work to ensure we meet our key performance indicators as a team and individually, as well as supporting the wider Colleague Contact function
• Gain support and mentorship from experienced colleagues within the team and demonstrate outstanding customer service skills

What you’ll bring

• Great organisational skills with a high level of attention to detail
• Strong communication skills and the ability to manage sensitive situations with professionalism and confidentiality
• Good level of IT skills using a variety of different systems, with the ability to confidently use programmes in the Microsoft Office suite
• A desire to develop a career within human resources

Why Co‑op?

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co‑op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle‑to‑work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process and our inclusion commitments at https://jobs.coop.co.uk/diversity-inclusion

Please note that we may close applications for this role early.

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co‑op colleague, this does not need to be completed.

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