Catering Team Leader

Bangor University; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious educational institution in the United Kingdom is seeking a Food and Beverage Team Leader to ensure high standards of service while leading and training the team. The ideal candidate will have a minimum of 3 GCSEs and strong customer service skills. Evening and weekend shifts are required.

Qualifications

• Desire and ability to work as part of a team.
• Confident and friendly manner.

Responsibilities

• Ensure the highest standards of service are achieved.
• Promote a customer-focused working environment.
• Train staff and understand service culture.
• Assist in staffing and operational duties.

Skills

Customer service skills

Teamwork

Communication skills

Good computer skills

Education

Minimum of 3 GCSEs at grade A-D (incl. English & Maths)

NVQ level 1 in a relevant subject area

Job description

Job Information

Job Number: BU03901

School / Department: Venues, Hospitality and Catering

Grade: Permanent

Responsible to: Food and Beverage Manager

Purpose of the Job

Leading the team to ensure best practice and achieve consistent performance whilst providing a high standard of food and beverage service on a day to day basis.

Main Duties and Responsibilities

• Ensure that the highest standards of service are achieved.
• Promote a truly customer focused working environment.
• Assist the manager in training all staff and understand the service culture within the outlets.
• Assist the Food & Beverage Manager in ensuring all business is appropriately staffed at all times, in line with planned Rota’s and forecast / budget.
• Monitor all products and ensure that they are to specification and that they are consistent.
• Assist management with operational duties, including stock takes, staff rotas.
• Have a flexible attitude, you will be required to work on shift basis including evening and weekends.

Other Duties and Responsibilities

• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications / Training

Essential

• Minimum of 3 GCSEs at grade A-D (incl. English & Maths) or equivalent experience.

Desirable

• NVQ level 1 in a relevant subject area.

Experience / Knowledge

Desirable

• Previous experience of working in a catering environment / Hotel / Bar.

Skills / Abilities

Essential

• The desire and ability to work as part of a team.
• Good customer service skills with the ability to communicate effectively with people.
• Good computer skills.

Other

Essential

• Confident and friendly manner.

Desirable

• The ability to communicate through the medium of Welsh is desirable for this role. (If applicants are not able to speak / write in Welsh at present, there are many opportunities to learn if the successful candidate wishes to do so).

General

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.