Cataract Booking Coordinator

NHS; Great Yarmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

An NHS healthcare provider in Great Yarmouth seeks an efficient Booking Coordinator to manage patient referrals and scheduling for outpatient and cataract clinics. The ideal candidate will have at least 1 year of related experience and NVQ qualifications in Business Admin. Strong organizational and communication skills are essential for ensuring clinical information is managed effectively and service targets are met.

Qualifications

• Minimum of 1 year’s experience in a similar administrative role.
• Experience of supervising/training junior administrative staff.
• Basic knowledge of the Booking Co-ordinator role.

Responsibilities

• Provide a booking service for outpatient clinics and cataract theatres.
• Be responsible for booking, monitoring, and rescheduling appointments.
• Support delivery of timely and effective Ophthalmic care.

Skills

Organisational skills

Time management

Communication skills

IT skills

Interpersonal skills

Education

4 GCSEs grade D or above including mathematics and English

NVQ level 2/3 in Business Admin

Tools

Microsoft IT applications

Excel spreadsheets

Job description

Job Summary

We are looking for an organised, efficient, and proactive individual to join the existing booking team. Working closely with Ophthalmology Consultants and the wider team, the post holder will ensure that patient referrals and bookings are managed efficiently, clinical information is accurately recorded and shared, and service targets are met.

Responsibilities

• Provide a booking service, working in partnership and liaising with Operational Managers, Business Support Managers, Secretaries, Clinicians and other outpatient colleagues to keep outpatient clinics and cataract theatres utilised to optimum levels.
• Provide a professional and efficient service to patients and service users.
• Be responsible for booking, monitoring, organising and rescheduling outpatient and cataract appointments in accordance with RTT rules, escalating any capacity pressures or concerns to the Management Team.
• Support the delivery of timely and effective Ophthalmic care to patients in accordance with the National 18 week Referral to Treatment (RTT) Standards and the 28 day Faster Diagnosis Standard.

Qualifications

Education and Qualifications

• 4 GCSEs grade D or above including mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
• NVQ level 2/3 in Business Admin or other relevant subject

Experience and Knowledge

• Minimum of 1 year’s experience in a similar administrative role with a proven track record of achievement
• Experience of supervising/training junior administrative staff
• Excellent IT skills with a working knowledge of Microsoft IT applications
• Demonstrable experience of working with Excel spreadsheets and reports
• Basic knowledge of the Booking Co-ordinator role
• Desirable: Administration experience within an NHS setting

Skills, Abilities and Competencies

• Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
• Ability to work in a pressurised working environment with frequent interruptions and change of direction
• Excellent communication skills and the ability to interact professionally with patients and the wider multi-disciplinary team
• Good interpersonal skills with the ability to be supportive of other team members
• Ability to work autonomously and as part of a team
• Excellent keyboard skills with the ability to accurately input data
• Ability to identify problems and resolve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.