Casualty Claims Handler: Customer-Focused Negotiator

Trades Workforce Solutions; Glasgow; On-site; GBP 26,000 - 31,000; Full time

Job summary

A claims management company in Glasgow is looking for a Casualty Claims Handler. Responsibilities include assessing and evaluating claims, negotiating settlements, and delivering exceptional customer service. Ideal candidates should have previous claims handling experience, preferably in the financial services sector, and be proficient in Microsoft Office applications. Strong customer service and communication skills are essential for this role.

Qualifications

• Previous claim handling experience.
• Experience in the financial services or insurance sector preferred.
• Experience dealing with Casualty Claims is advantageous.

Responsibilities

• Accurately assess claims and evaluate liability and quantum.
• Identify and handle customer complaints effectively.
• Negotiate settlement of claims and ensure high levels of customer care.
• Engage with partners and clients for claim investigations.
• Participate in audits when required.

Skills

Excellent customer service skills

Strong written and verbal communication skills

Ability to acquire new IT skills

Tools

Microsoft Office

Job description

A claims management company in Glasgow is looking for a Casualty Claims Handler. Responsibilities include assessing and evaluating claims, negotiating settlements, and delivering exceptional customer service. Ideal candidates should have previous claims handling experience, preferably in the financial services sector, and be proficient in Microsoft Office applications. Strong customer service and communication skills are essential for this role.