Casual Support Worker

NHS; Chippenham; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A public health authority is seeking a casual relief bank support worker to assist individuals in achieving independence and well-being. You will be responsible for providing support with personal care, planning activities, and maintaining communication with customers and team members. This role offers flexibility, as hours are as-needed based on council requirements. A commitment to safeguarding and promoting welfare is essential alongside good communication and teamwork skills. Ideal candidates will possess relevant qualifications and experience in health and social care.

Qualifications

• Proven ability to communicate effectively is essential.
• Must maintain physical fitness for job responsibilities.
• Experience in building good working relationships is required.
• Ability to stay calm and make decisions in tough situations.
• Knowledge of relevant legislation safeguarding vulnerable adults is necessary.

Responsibilities

• Support customers with personal care and independence.
• Plan activities based on individual needs and preferences.
• Assist with dietary requirements and household tasks.
• Communicate effectively with colleagues and customers.
• Keep accurate records in line with council policies.
• Engage with customers about their preferences and choices.

Skills

Communication methods

Teamwork

Decision making in difficult situations

Food Hygiene knowledge

Person-centred approach

Physical fitness

Supporting individuals one-on-one

Driving

Education

General Education to GCSE A*-C or equivalent

L2 Diploma in Health & Social Care (Adults) or equivalent

Job description

Rolling advert: We are continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

Day Service Promoting Health, Ensuring Care

We are passionate about our community and take pride in our work. We encourage a culture that puts our customers at the heart of everything we do through trust and respect, empowering people to develop skills, collaborate and innovate to find solutions, be open, take responsibility, to listen and learn.

Main duties of the job

At Riverbank we provide care to customers throughout the year. As a casual relief bank support worker, you will perform your duties in a person‑centred manner, promoting well‑being, choices, dignity, and independence.

You will support customers with personal care needs, social daily living skills and leisure or work activities.

The Day Service collaborates with customers to identify and achieve outcomes, supporting individuals in a variety of activities within the service or local community, 5 days a week.

At Meadow Lodge we provide short breaks away from the family home supporting customers, enabling them to take part in meaningful community focused activities or activities.

We work with families, paid and unpaid carers to ensure that they are also involved and listened to, we will support the customer in the most appropriate way to enable them to maximise their independence.

As a casual worker, you'll have no fixed hours and will work on an as‑needed basis, depending on Wiltshire Council's requirements and your availability. You are not obligated to be available, and the Council is not obliged to offer you work.

About us

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That is why we focus on getting the things that matter to our people right.

While we welcome applications from job seekers who require skilled worker sponsorship, we are not able to issue a defined certificate of sponsorship due to limitations in our sponsorship capacity.

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive.

Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind.

Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.

This role may be subject to certain successful security checks; please see the role description for more information.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Job responsibilities

Specific duties and responsibilities include:

Work in a person‑centred way with customers and promote their wellbeing, choices, dignity and independence. This will be achieved through the key‑worker system.

Planning activities for and with customers, taking into account differing needs, wishes and preferences.

Creation of menus taking into account medical conditions, wishes, preferences, diets, etc.

Support customers either living in their own home, or whilst visiting the settings.

Where appropriate, support customers to understand and maintain their tenancies, or licence agreements.

Support customers moving into or out of the property; to be involved in the planning, preparation and execution of the move, or stay at short break services.

Encourage and support customers in their personal, social (including religious), and leisure and work activities.

Support customers maintain and develop relationships.

When required undertake sleeping‑in duties or waking night duties on the premises.

Act as a link person between the customer and work, college or leisure establishments and advising those establishments as necessary on the requirements or needs of the customer.

Provide emotional and practical support for customers with everyday issues or when customers are faced with more difficult decisions or experiences.

Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc) are met.

Assist customers with household tasks.

Where required, assist customers in administering their own medicine, or administer medication to customers if this is required.

Seek advice and guidance from Senior support workers and the Team Leader.

Only in exceptional circumstances will the postholder will be responsible for running shifts and should normally have access to more senior staff members whilst on shift.

Focus on the individual, their strengths, choices, assets and goals through person‑centred planning.

Communication with colleagues and others:

Advise the Senior support worker or the Team Leader of any significant risk to a customer as soon as reasonably practical.

Maintain regular informal and formal communication links with other colleagues to ensure a smooth hand‑over at the start and end of a shift.

Where customers are living with a high degree of independence, the post holder should maintain regular telephone contact with them, as per guidelines and/or risk assessments in place.

Engage in regular supervision sessions with either the Senior support worker or Team Leader.

In the event of a serious incident or accident, contact appropriate outside agencies, such as GP, hospital, fire brigade or police, as well as your immediate line manager (or out of hours On‑Call Manager).

Administration:

Accurately complete all records required in accordance with Wiltshire Council policies and procedures.

Undertake learning opportunities relevant to the service the post holder works within;

The post holder may be required to travel between the settings and other locations;

Maintain the confidentiality of all information concerning customers;

Undertake any such other duties as are required and are appropriate to the job;

This post will involve unsocial and weekend working, as well as sleep‑in duties.

Have a flexible approach and work within a varied rota including on call, evenings, weekends and sleeping‑in, and waking nights duties, as responsibilities and customers needs may change.

Person Specification

Experience

• Proven ability to use a variety of communication methods effectively.
• Physically fit and able to perform all requirements of the job role.
• Previous experience of building good working relationships and teamworking.
• Proven ability of being able to remain calm and make decisions in difficult situations.
• Knowledge of the principles of Food Hygiene
• Knowledge of the Person‑centred approach
• Experience of supporting people on a one to one basis
• Driver

Qualifications

• Qualifications or equivalent level of skill or knowledge:
• General Education to GCSE A*-C or equivalent skills and experience
• Current knowledge of relevant legislation and guidance in relation to working with, and the safeguarding of, vulnerable adults.
• Willingness to undertake L2 Diploma in Health & Social Care (Adults).
• L2 Diploma in Health & Social Care (Adults) or equivalent.
• Knowledge of First Aid and experience of applying it.
• Awareness of health and safety requirements and able to perform moving & handling safely.
• Knowledge of the principles of Food Hygiene.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.